About Us:

With 2024 sales and revenues of $64.8 billion, Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.

Caterpillar does business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries and Energy & Transportation – and providing financing and related services through our Financial Products segment.

About The Opportunity:

Caterpillar of Australia has a number of 2025 Field Representative Development Program positions available in both Tullamarine Melbourne and Redcliffe Perth commencing in June.

The Field Rep Development Program focuses on building the skills and knowledge that are necessary to partner with Caterpillar Dealers to drive strategy alignment and customer loyalty.

This is a 18–24-month Developmental Program customised development plan to understand and learn Caterpillar machines, organizations, and values.

You will start your journey with a 12-week training program where you will attend various workshops to build Caterpillar knowledge, soft skills, and how to consult with dealers and customers. The program includes travel in Asia and Europe to visit Caterpillar facilities to build technical and product knowledge as well as business skills.

After the training program, you will work in various roles throughout Caterpillar, learning strategy, services and products to help you advance in your future field position.

Role Progression

Placed into the field with all the experience and knowledge you will need to partner with Caterpillar Dealers to drive strategy alignment and customer loyalty.

Additional Info:

This is an entry-level position designed to build the employees skill sets within a specific industry; following completion of the program, you will move to a field-based position supporting Caterpillar Dealers and customers.

What You Will Do:

Build foundational knowledge of Caterpillar, its products, services and customers.

Grow personally and professionally through soft skills development and hands-on technical training.

Collaborate with experts in product development, dealer management, marketing, and sales, etc.

Work in various rotational assignments throughout Caterpillar, learning strategy, services and products

Ultimately, manage assigned territory and serve as a connection between dealers and Caterpillar.

Representative specialization paths include but are not limited to:

Industry Sales Representative – You will counsel dealers to develop and increase their performance, provide guidance on existing and potential customer service issues and improvement measures within an industry as well as assist dealers on forecast, sales/rental/used strategy planning and sales techniques. You will also support the rollout of new products, analyze and communicate marketplace and competitive activity and analyze product application, configuration and utilization. You will work with dealers to provide the best solution for individual customers as you assist dealers with business planning and promotional programs that increase sales while maximizing price realization.

Industry Technical Representative – Represent Caterpillar to minimize the technical and commercial impact of customer complaints related to products, applications, and maintenance requirements, the incumbent has a direct bottom line impact on Caterpillar and dealer financial results. This position works closely dealers to implement the regional product support strategy, developing the dealer’s technical capabilities, reporting, and product problem management to support customers’ needs.

Aftermarket Services Representative – Advance aftermarket parts and service sales in the field. Drive revenue and growth for the aftermarket solutions business (parts, service, worktools, reman) in line with industry strategy in the assigned territory. Collaborate closely with the dealer and counsel to optimize dealer sales force and sales process effectiveness, in addition to leveraging opportunity management systems to Caterpillar’s benefit, while recognizing and respecting the independence of dealer.

What You Have:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

Program Qualifications:

Accredited university/college degree in one of the following degree programs: Marketing, Science, Engineering, Technical, or related business/technical field

1-5 years relevant work experience

Must have an advanced level of proficiency in both written and spoken English

Must be willing to travel 50%

Must be willing to relocate domestically/internationally based upon business need

What You Will Get:

Each person hired into the Field Representative Development Program is assigned a coach to help guide your progression through the Program. You will receive personalized onboarding, soft-skill, sales and technical training specific to your field assignments, and participate in a variety of rotations across the business to ensure you have the means necessary to achieve your career goals.

Compensation & Benefits:
Competitive salary based on degree and professional industry working experience. The Total Rewards package includes:

Starting salary: $89,860 plus super and 10% bonus

​Attractive Bonus and Share options

Higher Superannuation

Career development with global prospects

A strong commitment to safety and your wellbeing

An inclusive workplace culture focused on quality, customer service and the environment

A commitment to diversity and inclusion, equal opportunity, and equal outcome

SMART spending APP

The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents.

How to Apply:

If you are looking for a challenging and rewarding career as part of the Caterpillar team, apply today via: www.caterpillar.com/careers by attaching a copy of your resume.

Application close 17th April 2025

Your road to success begins with a Caterpillar career. By joining the Caterpillar team, you’ll discover that working for a global leader creates endless opportunities for you.

Caterpillar is an Equal Opportunity Employer.