Internal Sales Support – Northern Region (NSW/ACT/QLD)

Location: Sydney, NSW

Company: Natural Power Solutions (NPS)

About Us: With over 30 years of experience, Natural Power Solutions (NPS) is a leader in delivering reliable power quality solutions. We specialise in UPS systems, precision cooling, industrial applications, generators, and more. Our dedicated in-house technical team spans Australia and New Zealand, allowing us to provide comprehensive, end-to-end solutions that support businesses in achieving maximum efficiency and resilience.

Your Role: We’re looking for an enthusiastic and detail-oriented Internal Sales Support to assist our northern region team respond to new sales enquiries as the initial point of contact and manage order processing. Based in our Macquarie Park office and reporting to the National Operations Manager, you’ll work closely with all departments and major stakeholders to deliver Power and Cooling Infrastructure Solutions that meet clients’ needs through excellent customer service.

This role focuses on supporting our sales team through following up on operational queries, quote preparation and CRM and data entry management to strengthen existing relationships and grow through exceeding client expectations.

Key Responsibilities:

Sales Support Coordination and Collaboration: Support the Northern Regional sales team and assist with national activities as directed by the management team and your counterpart in the Southern Region. Contribute to the overall performance of the NPS team through effective communication and interactions with others.

Customer Service: Ensure excellent communication and service acting as the initial point of contact for NPS.

Stakeholder Engagement: Foster strong, collaborative relationships with external stakeholders for a seamless customer experience.

CRM and Data Management: Maintaining accuracy and integrity of the NPS CRM program, Power BI platform for sales, ISO 9001 Customer Satisfaction Rating – Sales, and Reporting (Sales Business Intelligence).

Personal Awareness: Acknowledgement of strengths and weaknesses; understanding how own behaviour and actions impact and reflect upon others and the business.

What We’re Looking For:

Background: Experience in sales, customer service, administration, or operations, or a strong willingness to develop your technical and sales skills.

Communication Skills: Strong interpersonal and communication abilities to build trust and relationships with clients, colleagues, and partners.

Attention to Detail: Precision in managing CRM, client requirements, delivering solutions and accurate order processing. Proactive mindset with effective problem solving.

Organisational Skills: Effective time management and organisational skills to balance multiple priorities, schedules and client needs.

Computer Skills: Proficient with digital tools such as Microsoft Office to manage accounts and communication efficiently. Microsoft Dynamics CRM experience highly advantageous but not essential.

Training and Development: At NPS, we invest in your success. Our onboarding program includes comprehensive sales and technical training, provided both in-house and by our industry-leading partners. You’ll have ongoing support to refine your skills, develop your own approach, and grow within this diverse industry.

Salary and Benefits: Alongside a competitive salary, NPS offers a Personal Bonus Package based on individual and team KPIs, as well as access to our sales and loyalty incentives. Some recent staff benefits have included:

All-expenses-paid trips

Tickets to concerts and sports events

Team-building events, from wine tastings to harbour cruises

Staff conferences, cash bonuses, and more!

NPS rewards all employees for their efforts, ensuring our benefits are accessible to staff at every level.

Career Progression: We support your career ambitions with opportunities for advancement into roles such as Business Development Manager, as well as pathways within our Services and Operations teams. As a medium-sized company, NPS continues to grow, offering our team opportunities to expand their skills and careers alongside us.

How to Apply: Ready to make an impact? Please send your CV and cover letter to Madison Zammit, Internal Sales Support - Northern Region, at [email protected] to explore this opportunity.

Note: Only Australian citizens and permanent residents will be considered for this role.