About FrontLine Australia Pty Ltd

www.frontlineaustralia.com

FrontLine is a Veteran operated Government, Commercial & Strata integrated services provider. Delivering professional services for Commercial Facilities, Residential & Commercial Stratas and Government Programs (CHSP, NDIS, DVA, Comcare).

FrontLine is becoming Australia’s largest and most experienced Support & Wellbeing, Mowing & Gardening, Cleaning & Hygiene and Trades & Maintenance integrated services provider. FrontLine is currently building teams of passionate and dedicated staff with engaged leadership, systems and processes all working to produce great service for our clients in all major Australian Cities.

FrontLine supports employment and training pathways for Veterans and ex-Emergency Services to become Team Leaders / Section Leaders in Horticulture & Landscaping, Cleaning & Hygiene, Mowing & Gardening, Safety & Security, Support & Wellbeing, Care & Assistance and Advisors in Strategy, Planning, Operations, Safety, Security Risk, Compliance & Quality Assurance.

About the role

Working at FrontLine is exciting, challenging and rewarding. We have a “can do” attitude with all our jobs and are passionate about what we do for our customers and their properties.

We are looking for a great Client & Customer Team Leader with a dynamic and positive “can do” mindset to join our energetic Group working from our office in Kirrawee, Sydney, NSW.

The role involves continuous communication with potential customers and contacts, answering of incoming leads, calling back email and website contact form leads, being a soft ear to listen to complaints and feedback from clients and customers, and ensuring the right information about a customer gets to the right Service Delivery leader in the Company to respond quickly and effectively.

Above all else, ensuring we are understand what our customers need and helping to meet their expectations for customer service and quality service delivery.

What we’re looking for from you

• You care deeply about the customer experience
• You have a growth mindset and a positive attitude
• Strong ability to work cooperatively and collaboratively in a team environment, proactively sharing information
• Great communication skills with customers to understand and meet mutual expectations
• Proven record of exceeding client expectations
• A strong sense of responsibility and able to demonstrate initiative
• A great work ethic with self-motivation and reliability
• Some government program, services or property customer service experience
• Understanding, empathy and a care factor for your customers
• Ability to understand schedules and maintain registers for the range of day to day business practices
• The ability to follow procedures and work programs as directed
• A proven commitment to safety in the workplace
• An enthusiastic and positive approach to all duties
• Able to work unsupervised or as part of a team and sharing your knowledge with others
• Attention to detail when dealing with high levels of customer data
• Good computer skills and experience with dealing in customer queries

Desirable licenses if held

• Current drivers license
• Police Check
• Working with Vulnerable People check

Desirable skills

• Leadership
• Communication
• Coordination
• Scheduling
• Administration

What we offer

• Immediate start
• Permanent role (Full Time or Part Time options)
• Great Induction process
• A competitive salary package to be negotiated with the right candidate
• Training and development opportunities
• Healthy work hours – no crazy overtime expectations
• Uniform supplied
• A friendly team willing to support you