Administrative Assistant (Client Specialist Centre) – NSW Trustee and Guardian

1 x Ongoing full-time opportunity. 35 hours per week.

Location: This position is based in Surry Hills.

Clerk Grade: 1/2. Base Salary $73,522 pa to $79,931 plus superannuation, and annual leave loading.

This role is based in our Customer Specialist Centre at Surry Hills. The role requires full-time attendance in the office, 5 days per week.

About us

At NSW Trustee and Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

Our commitment to diversity

Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.

About the team

NSW Trustee and Guardian can be appointed by a court or tribunal to manage a person’s finances and legal affairs if their decision-making ability is impaired due to disability, age, mental illness or injury. Our Estate Management teams deliver high quality financial management services to customers through our Foundation team, Proactive Customer Management team and Customer Independence and Support team.

The Customer Specialist Centre is attached to the Proactive Customer Management Team and provides face-to-face intensive financial management, and other support services to some of NSW Trustee and Guardian’s most vulnerable customers.

About the role

As an Administrative Assistant at the Client Specialist Centre, you will provide a range of administrative tasks, including managing the allocation of emails for shared inboxes, updating contact details for customers, service providers and stakeholders, to support the delivery of quality financial management services for the Estate Management Division.

Your role is an essential high-volume receptionist role that is diverse in nature. You will be completing a range of administrative tasks, including, but not limited to:

Managing the reception area to ensure customers are provided an efficient and quality experience.

Responsibility for cash management facility to customers including cash dispensing, reconciliation and ordering of funds.

Managing attendance logs for customers, staff and contractors

Managing the allocation of emails for shared inboxes

Printing, compiling, updating, distributing and scanning documents and databases for the team

Updating contact details for customers, service providers and stakeholders

Act as a point of contact for both telephone and face-face enquiries for internal stakeholders and customers.

Providing general administration support to the team for the delivery of quality financial management services for the Estate Management Division

For more information about the position, view the role description.

About you

Application is encouraged if you demonstrate the following skills, knowledge and experience:

You have experience with, and are passionate about supporting people with disability, those from vulnerable communities or older people.

You are motivated and self-driven to provide excellent customer service in a human services environment.

You have the demonstrated ability to undertake a range of administrative support services relating to the work of the team, including word processing, data entry, preparing correspondence and meeting papers and minutes, maintaining electronic and file records and support with meetings and events.

You have experience using the Microsoft Office suite, in particular, Microsoft Outlook, Word and Excel.

You can confidently undertake pre-approved financial transactions in accordance with relevant policies and procedures

Sound like you? We would love to hear from you!

Essential requirements

Computer literate with aptitude to learn new applications.

Willingness to have phone calls and team email accounts monitored for quality assurance and training purposes, and to participate in one-to-one review sessions for calls and emails.

What we offer

NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

various leave options (recreation, parental, and flex leave of up to 24 days per year)

career development including study leave and acting opportunities

access to Fitness Passport and employee assistance program, and annual flu vaccinations

Be part of something bigger. For more information about joining us, visit the Careers page on our website.

How to apply

To apply for this role:

complete the online application

submit a resume (maximum five pages) and brief cover letter (maximum two pages) outlining your skills, experience and suitability

answer the following targeted questions (maximum two pages):

Using an example, describe how you have ensured accuracy and completeness in estimating costs and calculating and recording financial information.

Provide an example of a difficult customer service situation you have dealt with. Describe the situation, how you communicated with the customer and what was the outcome of the situation.

Read: writing your job application for tips with the application process.

Closing date

Applications close 11:59pm, Sunday 27 April 2025.

For enquiries about the role, please contact Angela Kazonis, Manager Proactive Customer 4 Officer, Estate Management via email: [email protected].

For enquiries about the recruitment process, please contact Antonio Caswell, Talent Advisor via email: [email protected].

Please do not send your applications directly via email, LinkedIn or SEEK. Only applications submitted via the online portal will be accepted.

Please note:

If you need an adjustment in the recruitment process, please contact People and Culture via email at [email protected]

Offers of employment will be subject to reference checks and relevant clearances.

A talent pool may be created for future ongoing and temporary roles and is valid for 18 months.

Thank you for your interest in this role. We look forward to receiving your application.