About Us
Ashcom Business Systems has over 25 years of experience in the financial software consulting market, specialising in supporting and building custom solutions around the Sybiz Software Suite. With a strong focus on small to medium businesses, we understand the unique challenges that these businesses face.
Our mission is to build long-lasting relationships with our clients, providing them with solutions that take the stress out of managing complex business systems.

About the Role
Due to our rapid growth, we're looking to hire another Administration & Support Assistant who will play a key role in keeping our office running smoothly and providing support to both our internal team and clients. This role combines office administration, bookkeeping responsibilities, and some minor frontline support duties.

You will manage general office duties, handle bookkeeping for both our business and some clients, and answer inbound calls from clients. Most of the calls will be related to process help for using Sybiz Vision and Sybiz Visipay. For more complex inquiries, you will liaise with the technical or consulting teams to ensure smooth resolution.

Key Responsibilities:

Perform office administration tasks, ensuring smooth daily operations

Handle bookkeeping duties, including maintaining financial records for both Ashcom and some clients

Answer inbound client calls, providing basic application usage process support for Sybiz Vision and Sybiz Visipay

Triage and escalate more technical queries to the relevant technical or consulting teams

Maintain and organise office records, supplies, and documentation

Assist with other administrative tasks as required

Skills and Experience:

The ideal candidate will have:

Prior experience in office administration or bookkeeping

Familiarity with accounting principles and bookkeeping software

Strong communication and interpersonal skills for client interactions

Problem-solving skills and the ability to provide process-related support

An understanding of business processes, and the ability to diagnose and escalate issues

The right to work in Australia

Desirable but Not Essential:

Experience supporting ERP or Payroll systems, preferably Sybiz Vision and Sybiz Visipay

Experience with Microsoft Dynamics 365 Business Central

An understanding of basic database management

Experience using support ticketing software (preferably Freshdesk)

Interested?

To find out more, please either apply using the link above, or contact Ash Hiscox at [email protected].

www.ashcom.com.au