Receptionist / Administrative & Customer Service Role:

West Coast Audiology

Wembley Downs, Western Australia

We have an exciting job on offer requiring a:

*Administrative Officer (Grade 6)

Permanent Part-Time (Subject to a probationary period of 6 months)

Above WA Award Summary for Clerks (Commercial, Social and Professional Services), July 2024

Immediate start, if possible.

West Coast Audiology is a vibrant audiology and independent hearing aid dispensing practice located in Wembley Downs. We are highly reputed for an exceptional standard of patient care, customer service, ethics and professionalism. Utilising the latest in audiological technology and knowledge, we deliver the very best quality in hearing assessment and hearing aid solutions.

All staff in our practice should share the same commitment to patients as our Practice Principal, Dr Philippa Long, Audiologist. Our team culture has always been a fun, supportive and caring environment. Our ethos is centred around our passion for patient care and the patient experience. We’re committed to helping every one of our team members reach their full potential.

The Role

This is a front line role for a candidate with strong customer service skills. You’ll be the first point of contact for our clients. Your role will include the following important services:

Meeting, greeting & welcoming clients

Managing patients and building relationships

Taking calls and scheduling appointments

Using the clinic database for client management and for processing Hearing Service Program claims

Filing and scanning documents

Presenting client follow-up and hearing aid service plans as directed by Audiologist

Invoicing and receipting accounts

Performing minor hearing aid repairs and phone app installs

Stock control and ordering

Office hygiene, cleaning and management

Managing petty cash

Be a practice ambassador

Helping to market and grow the business

The Opportunity

Above award rate (plus superannuation)

Hours are 0930 – 1630, three days a week (Monday – Wednesday, with only Tuesday being negotiable) with a 30 minute lunch break and the ability to cover other employee’s annual leave and sick leave as necessary

Four weeks annual leave (partly taken over the Christmas / New Year period), 10 days sick / carer’s leave and long service leave as per the WA industry award

A fun and supportive workplace

Thorough training given

Free parking

Close proximity to cafes and shops

About You

You’re a fun, outgoing and all-around good person who puts others first and loves being part of a high-performing, professional team. To be successful, you’ll be able to demonstrate:

A passion for delivering excellent customer service

Excellent interpersonal-communication skills

Well-spoken, with clear diction

Competent typing skills (80-100 wpm)

Strong organisational skills

Be a team player

Initiative and a proactive approach

Excellent computer skills with the ability to produce documents via Microsoft Word & Microsoft Excellent

Well presented

Hearing industry experience would be valued, but not required

How to Apply

If you want to work in a positive, caring and aesthetically pleasing environment where patient care is the number one priority, submit your CV and cover letter.

All applications to: Dr Philippa Long: [email protected]

Applications close on: Sunday 13th April, 2025 with interviews occurring during the week of Monday 14th April.

In anticipation of many applicants, only short-listed applicants will be contacted.

For more information about this practice, please visit: www.westcoastaudiology.com.au

Employer questions

Your application should address the following:

Demonstrated customer service experience

Shown experience in medical industry administration

Your typing skills (speed and % accuracy)

Your computer skills including your competence with Microsoft Office suite

Your availability