THE ROLE

Due to recent growth a full time position has arisen for a client relationship officer/construction admin with pre or post construction experience to come on board. Hours are 8-4:30pm and there is flexibility in the role once you complete your first few weeks of training.

DUTIES

• Coordination of inspection bookings including confirmation and packaging up of necessary details for inspectors,
• Reviewing requested documentation against inspection notices ensuring they are complete and accurate,
• Drafting and updating of correspondence that outlines outstanding information for our clients,
• Uploading certificates and inspection correspondence to our database,
• Review of certificates and documents submitted as part of an approval,
• Lodging final building certificates and relevant documents with local government bodies,
• Manage the documentation of any changes that occur throughout the building process,
• log information of calls, and maintain detailed and accurate record in our database,
• Answering phones and assisting customers with enquiries,
• Providing general advice to clients about the application process,
• Liaising closely with the local Councils, builders, authorities, and other statutory bodies,
• Supporting Certifiers in their day-to-day tasks,
• Fostering a positive and professional working relationship with clients,
• General administration tasks involved in the building approval process

ABOUT YOU

• Previous exposure in the building industry is highly regarded, while previous experience within the building certification industry would be favourable
• Have a strong desire to provide an amazing level of customer service
• The ability to actively participate in a team environment, as well as work autonomously