Client Services Officer – Accounting Firm

( Full time or open to part time )

📍 Inner Suburbs | 💰 $70K–$75K + Super | 🚀 Progression Opportunity

Do you thrive on building strong relationships and delivering outstanding client service? We’re looking for a friendly, professional and motivated Client Services Officer to be the face and voice of a modern client focussed accounting firm. If you love talking to people, enjoy variety in your work, and take pride in supporting others, this is the role for you.

This is more than just a support role—it’s your pathway into leadership, with the opportunity to grow into a management position based on merit over time.

🔑 Key Responsibilities

Client Engagement & Experience

Build professional and warm relationships with clients

Provide top-tier service via phone, email, and in person at times

Ensure client queries are resolved quickly and effectively

Administration & Workflow

Keep client records and firm systems up to date (Jobflow, ASIC, ATO, mail, scanning, etc.)

Assist with onboarding and offboarding of clients

Prepare and send client invoices, tax returns, engagement letters, and audit packs

Manage mail and filing duties, including ATO Mate

Support ASIC compliance – annual reviews, updates, and corporate secretarial tasks

Provide reception cover and general admin support to the broader team

✅ What You’ll Bring

Previous experience in a Client Services Officer role within an Australian accounting firm

Excellent phone manner and communication skills – both written and verbal

Strong attention to detail, organisation, and time management skills

Tech confidence – particularly with spreadsheets, word processing, and electronic filing

A positive, can-do attitude with a genuine desire to help others

Ability to align with our firm’s values of integrity, respect, and excellence

🌟 Why You'll Love It Here

Career development – pathway to a management role for the right person

1 RDO per month for full time employees

Supportive, collaborative team culture that values your contribution

Stable and well-regarded firm with long-term client relationships

Inner suburbs location – easily accessible with modern offices

Car Parking can be salary sacrificed

Groovy office space in a community of 6 buildings, lots of greenery, food trucks and mini markets, fitness classes, tennis courts, access to Riverwalk.

HOW TO APPLY

Most Swift Effective Way - email your CV straight to me: [email protected] quoting ref: 932204 or follow the links through seek.

To chat about all our roles and your career goals just call me, Honor on 0422 407 483 or 07 3009 6400.

Thank You, Honor Kettles, Sourcr Award winning senior public practice accounting specialist consultant with over 12 years’ experience in the Queensland Public Practice Accounting Market.

https://www.linkedin.com/in/honor-kettles-14847b69

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AT MW RECRUITMENT – YOUR CAREER IS OUR JOB.