Shape the Future with Breakaway Toowoomba Inc.

Why Choose Breakaway Toowoomba Inc.?

Breakaway Toowoomba has been a cornerstone of the Toowoomba community for over 36 years, dedicated to empowering individuals with disabilities. From our beginnings as a family-focused organisation offering respite for children, we have grown into a leading provider of independent living, community participation, in-home support, social groups, and NDIS access support for people of all ages. With over 140 local staff, our commitment to person-centred care, innovation, and community integration has made us a trusted leader in the disability sector. As we continue to invest in our people and infrastructure, we are focused on delivering better outcomes for clients and being an employer of choice in our community.

Be the Heartbeat of our service delivery operations: The Role

We’re seeking a proactive and highly organised Scheduling Officer to join our Service Provision team. Reporting to the Client Liaison Officer – Service Provision, you’ll play a central role in ensuring our clients receive consistent, high-quality care by managing the rostering of support workers across multiple programs.
This role requires strong coordination and problem-solving skills, attention to detail, and the ability to communicate effectively with support staff, management, and clients. In this full-time, office-based role, you’ll be working Monday to Friday, collaborating with a dedicated team to organise effective scheduling, manage maintenance requests, and ensure the accuracy of records critical to our operations.

Your Key Responsibilities

• Coordinate and maintain rosters across SIL, SDA, Respite, and Community programs
• Ensure efficient shift allocation to minimise disruption and meet client needs
• Input client shifts and templates into rostering systems in line with service requirements and Award conditions
• Work closely with Service Delivery Managers, Clinical Lead, and Client Liaison Officers to ensure accurate staff and client information
• Communicate with clients and families regarding roster changes, and provide timely support to staff
• Maintain accurate electronic records and support audits for compliance and quality improvement
• Support the maintenance of Breakaway-managed properties and respond to maintenance requests
• Participate in after-hours on-call roster as required
• Provide admin support including reporting, leave and timesheet coordination, and data entry for payroll
• Contribute to a collaborative team culture that aligns with Breakaway’s mission and values

What You Bring to the Role

• Excellent problem-solving, time management, and communication skills
• Strong relationship-building skills with staff and stakeholders
• Demonstrated ability to manage high-volume rostering under Award conditions
• Minimum 4 years of administrative experience (essential)
• Experience in managing 24-hour, 7-day rosters (advantageous).
• Experience in disability services and knowledge of the NDIS (desirable)
• Confidence using Microsoft Office and rostering/databases (essential)
• Experience in property or facilities coordination (advantageous or willingness to learn)
• Current Blue Card and NDIS Worker Screening (or willingness to obtain)
• Current Driver’s Licence

What We Offer

• A dynamic and supportive workplace culture
• Competitive salary under the SCHADS Award—Level 3
• Salary packaging benefits and wellness support
• Ongoing training and development opportunities
• The opportunity to make a meaningful impact in people’s lives every day

Ready to Make a Real Impact?

If you’re passionate about making a difference and want to be part of a dedicated team, we’d love to hear from you! Submit your application, including a cover letter (max two pages) addressing the points under ‘Your Key Responsibilities’ and ‘What You’ll Bring to the Role,’ along with your resume and two supervisory referees.

Deadline: Applications close by 2 May 2025.

To view the position description, please copy and paste the link into your browser: mcusercontent.com/973b3390ced0fcc53d0886aca/files/4c050127-b186-6302-e875-4777aff5420a/PD_Scheduling_Officer_April_2025.pdf

For any inquiries about this role, reach out to:

Kyra Black, Service Delivery Manager
Email: [email protected]
Phone: 07 4639 5100

Breakaway Toowoomba Inc. is an equal opportunity employer and encourages applications from people of all backgrounds and abilities.