CLUB MANAGER – UNDEFEATED

Location: Cremorne, VIC
Job Type: Full-Time
Reports To: General Manager

WHO WE ARE

UNDEFEATED isn’t just a gym. It’s a private lifting club built for those who demand more. More strength. More recovery. More precision. We are a high-performance destination where premium training, expert coaching, and luxury recovery collide. Our mission is simple: build the most inspiring fitness community in the world.

We don’t chase numbers. We deliver experience. And we need a Club Manager who does the same.

WHO YOU ARE

You’re a leader. A motivator. A standard-setter. You thrive in a high-performance environment, balancing business operations, member experience, and team leadership with precision and discipline. You don’t just manage a gym - you create an experience.

You understand that a club like UNDEFEATED requires a meticulous eye for detail, an unbreakable community focus, and an obsession with delivering excellence. You keep things running smoothly, efficiently, and on brand.

You also look the part - fit, strong, and well-groomed. You lead by example, always representing the UNDEFEATED standard, from how you train to how you present yourself.

WHAT YOU’LL DO

As Club Manager, you’ll own the end-to-end operations of UNDEFEATED, ensuring that every member’s experience reflects the standard we’ve built. Your role is a mix of leadership, strategy, and hands-on execution.

1. OPERATIONAL EXCELLENCE

Ensure the gym operates seamlessly every single day - from opening to close.

Maintain unrivalled standards in cleanliness, club presentation, and equipment upkeep. Every detail matters.

Manage membership processes, including onboarding, renewals, and retention strategies.

Ensure all systems, bookings, and operations run smoothly—zero friction. Zero compromise.

2. MEMBER EXPERIENCE & COMMUNITY

Create a culture of excellence - where every member feels supported, motivated, and part of something bigger.

Build relationships with members - know their names, their goals, their wins.

Ensure a high-energy, welcoming environment that aligns with our brand personality.

Lead by example - jump into classes, support members, and embody the UNDEFEATED mindset.

3. TEAM LEADERSHIP & PERFORMANCE

Recruit, develop, and manage a world-class team of coaches, trainers, and front-of-house staff.

Lead team meetings, deliver training, and set clear expectations around service and performance.

Maintain a high-performance culture - where every team member upholds the UNDEFEATED standard.

Provide ongoing coaching and feedback to ensure continuous improvement.

4. BUSINESS & SALES GROWTH

Drive membership sales and retention, ensuring a strong pipeline of committed members.

Develop and execute strategies to increase revenue through memberships, programs, classes, café sales and merchandise.

Analyse key metrics - class attendance, retention rates, revenue trends - and optimise performance.

Collaborate on marketing initiatives to attract the right new members and keep our community engaged.

5. PREMIUM WELLNESS & RECOVERY EXPERIENCE

Oversee our wellness and recovery suites, ensuring a luxury experience for members.

Maintain high standards for equipment, amenities, and overall service.

Work closely with coaches and wellness professionals to create a seamless, high-performance experience.

6. PODCAST ROOM MANAGEMENT

Oversee bookings, usage, and maintenance of the in-club podcast room.

Ensure a professional, high-quality environment for members utilising the space.

Manage scheduling to maximise availability while maintaining an exclusive, premium experience.

Support marketing initiatives by coordinating guest appearances and content opportunities.

WHAT YOU BRING

Leadership experience in a high-performance gym, fitness club, or premium hospitality environment.

A strong understanding of gym operations, sales, and customer experience.

A passion for fitness, community, and pushing for more - you live the UNDEFEATED ethos.

Exceptional people skills - you build relationships, drive engagement, and motivate a team.

Strong business acumen - you understand membership growth, financials, and operational efficiency.

The ability to problem-solve, adapt, and execute at a high level.

A deep understanding of luxury service and high-performance fitness culture.

A professional, well-groomed appearance - you represent UNDEFEATED in every way, on and off the floor.

WHY UNDEFEATED?

Work in a private lifting club designed for high achievers.

Lead a strong, driven community that values discipline and excellence.

Access premium training facilities, expert coaching, and exclusive perks.

Be part of a brand that’s setting the standard in fitness and recovery.

Grow with us - this isn’t just a job. It’s a career in an industry-leading environment.

READY TO SET THE STANDARD?

If you’re ready to lead, inspire, and build something bigger than a gym, we want to hear from you.

Apply now. Never Lose. Win or Learn.