About the role
The Warrnambool Bowls Club offers members, guests, and visitors a vast array of entertainment options incorporating lawn bowling and a range of internal club activities. The Club includes a Member's Bar, a Bistro, and gaming operations with 40 EGM's, in addition to our function facilities.

The Club is looking to appoint a hands-on Assistant Manager who has excellent communication and 'people skills, with a background in the Hospitality industry.

This role offers an attractive remuneration package, including 5 weeks of annual leave per year.

The Assistant Manager's responsibilities will include:

• Work with the General Manager to assist with overseeing the Club employees and overseeing the day-to-day operations of all areas of the Club.
• Maintaining high standards of staff performance, particularly in the areas of customer service, RSA and RSG training.
• Assist with marketing and promotion of the Club and activities.
• Assist with conducting stocktakes and data entry.
• Managing liquor licensing, gaming, and wagering activities.
• The role also involves coordinating functions to ensure seamless client interactions and satisfaction and managing booking enquiries.
• Be able to step in to fill gaps in rostering where required

To be successful you will need to possess the following mandatory attributes and accreditations:

• Experience in management within a hospitality environment.
• Sound knowledge and experience in gaming operations, Keno, TAB catering, bar, and Club related promotions.
• Assist to build, lead and motivate effective teams to deliver successful outcomes and a customer service experience that exceeds expectations and sets new standards.
• Be able to plan rosters to a budget
• Have an understanding and good working knowledge of legislation relevant to the Club's operations including workplace relations, Liquor & Gaming, AML/CTF programs, and staff training.
• Have an understanding of cellar room operations.
• Have a sound understanding of Gaming machine operations and the System One software package
• Past experience with function bookings and operations
• Have excellent IT skills and an understanding of web-based and social platforms for marketing purposes.
• Experience with the front end and back end of Bepoz POS systems would be beneficial but not essential.
• Hold current RSA & RSG certificates, Gaming Industry Employee, TAB Operators Certificate, and experience managing AML/CTF programs.
• The ability to work collaboratively between departments and assist the General Manager