We are seeking a proactive, highly organised, and customer-focused Operations & Customer Experience Coordinator to take over key administrative and customer service responsibilities across our Solar and Roofing divisions. You will be the go-to person for client communications, project coordination, and backend operations to ensure a seamless customer journey from start to finish.

Key ResponsibilitiesCustomer Service & Communications (Solar & Roofing)

Act as the primary point of contact for customers throughout the entire project lifecycle

Conduct welcome/onboarding calls and post-install satisfaction follow-ups

Handle inquiries, concerns, and complaints with professionalism and efficiency

Request and manage customer reviews and feedback

Follow up on outstanding payments in a timely and respectful manner

Sales Support & Trip Coordination

Plan and coordinate sales representative trips, including travel arrangements and schedules

Send detailed trip confirmations and itineraries to team members

Installer & Contractor Management

Onboard new installers and ensure all necessary documentation is collected

Review, analyse, and approve installer invoices accurately and promptly

Ensure timely payment to suppliers and contractors

Project Administration (Roofing)

Complete QBCC warranty insurance documentation

Manage jobs in the certifier portal, ensuring all required documentation is submitted and updated throughout the project

Order and track stock for roofing jobs

Requirements

Strong organisational and multitasking skills

Excellent communication and interpersonal abilities

High attention to detail and accuracy

Ability to work independently and prioritise tasks

Experience with customer service, project coordination, or administrative roles

Familiarity with invoicing, payment follow-ups, and working with contractors is a plus

Tech-savvy – comfortable with digital tools and software platforms

Nice to Have

Prior experience in the solar or roofing industry

Knowledge of QBCC requirements or certifier portals

Experience with Xero or other accounting platforms

Why Join Us?
You’ll be part of a growing and dynamic team committed to delivering quality and care in every project. This is a fantastic opportunity for someone who enjoys variety, autonomy, and making an impact across multiple areas of a business.

Please send your resume and a short cover letter outlining your relevant experience to [email protected]

Job Type: Full-time

Pay: $60,000.00 – $70,000.00 per year

Benefits:

Work from home

Schedule:

Day shift

Supplementary Pay:

Commission

Experience:

Administrative: 1 year (Preferred)

Work Authorisation:

Australia (Preferred)

Location:

Melbourne VIC (Preferred)

Work Location: Remote