Front-Desk Medical Receptionist / Occupational Health Administrator – Full-Time

We are seeking a dedicated and enthusiastic Front-Desk Medical Receptionist / Occupational Health Administrator to join our dynamic team.

If you have a passion for customer service and experience with medical software, we'd love to hear from you!

Key Requirements:

Previous medical reception experience highly regarded (experience with Pracsoft and Medical Director preferred)

Excellent computer literacy

Exceptional customer service and teamwork abilities

Ability to remain composed and professional under pressure

Strong ethical standards, particularly regarding privacy and confidentiality

Outstanding verbal and written communication skills

Empathy and excellent interpersonal skills

Reliable, punctual, and committed to meeting key performance indicators (KPIs)

Ability to maintain professionalism and separate personal/external issues from the workplace

Current police check (required upon successful application)

Work Hours: You must be reliable and available for all shifts as rostered between:

Monday to Friday: 7:00 am – 6:30 pm (e.g., 7 am–3 pm, 8 am–4 pm, 9 am–5 pm, 11 am–6:30 pm)

Saturday: 8:00 am – 1:00 pm (rotating roster)

Sunday: 9:00 am – 12:00 pm (rotating roster)

Responsibilities:

Greet and assist patients with inquiries and appointments

Answer telephone inquiries courteously and professionally

Process patient payments accurately (cash and EFTPOS)

Ensure accurate handling, storage, and retrieval of patient and practice records

Maintain strict confidentiality of patient personal and financial information

Keep reception and clinical areas tidy and welcoming

Manage debtor recovery effectively

Communicate professionally and clearly with clients and patients

Conduct health and occupational screenings and assessments

Provide clear instructions and explanations to patients

Identify and report any concerns or abnormalities promptly to medical professionals

Engage effectively with a diverse range of patients, visitors, and colleagues

Please note: Only suitable candidates will be contacted for interviews.

We look forward to welcoming the right candidate to our professional and friendly team!