Full-Time Surgical Medical Receptionist | Join Our Dynamic National ENT Team!

Are you passionate about healthcare and dedicated to delivering exceptional patient service? Join our friendly, professional team at ENT Clinics Brisbane, a part of a leading network of National ENT Medical Specialists with locations in Queensland, Sydney, and Melbourne.

We’re currently seeking a full-time Surgical Medical Receptionist to provide top-notch administrative support to our surgeons, ensuring seamless patient care. If you’re looking for a rewarding role where no two days are the same, this could be the perfect opportunity for you!

About the Role:

This role is ideal for someone who thrives in a dynamic and patient-centered environment. You will work 5 days a week across Monday to Friday (no weekend work). Our main location is in Spring Hill, however the role may also require you to travel to our other clinic locations in the Brisbane area, depending on operational needs.

As a key member of our team, you’ll be instrumental in providing high-quality service to our patients and ensuring smooth clinic operations.

Your Key Responsibilities:

• Deliver exceptional customer service: Greet patients with a warm, welcoming attitude and assist with their needs.
• Manage appointments: Answer phone calls, emails, and handle patient bookings efficiently.
• Co-ordinate theatre bookings: manage bookings, provide surgical quotes and paperwork
• Liaise with healthcare professionals: Coordinate with specialists, hospitals, and health funds.
• Billing and administration: Process Medicare/DVA/WorkCover/TAC payments, manage patient accounts, and ensure accurate medical records.
• Prepare clinical equipment: Set up and sterilize instruments for consultations and surgeries.
• Ensure smooth operations: Provide support with patient reports, letters, and liaising with referring doctors.

What We’re Looking For:

• A warm, articulate communicator who excels at customer service and can put patients at ease.
• Someone with a proactive, flexible, and positive attitude who enjoys working both independently and as part of a dynamic team.
• Prior experience in a medical clinic and surgical bookings is preferred but not essential—we’ll provide training for the right candidate.
• Proficiency with medical software (e.g., Genie) is a plus, but not required.
• Strong organizational and multitasking skills with the ability to work efficiently under pressure in a fast-paced environment.
• The ability to maintain confidentiality and professionalism at all times.

Why Join Us?

• Work with a great team: Enjoy a supportive, friendly environment where your contributions are valued.
• Make a difference: Be an essential part of a clinic that’s dedicated to providing outstanding patient care.
• Growth potential: Opportunities for professional development and career progression in a well-established national clinic group.

Ready to Apply?

If you're excited about this opportunity and want to be part of our dedicated medical administration team, we’d love to hear from you! Please submit your Cover Letter, including your desired wage and available hours, along with your Resume. For any job-related enquiries please email [email protected].

We can’t wait to meet you!

Learn more about our national clinics at www.ent-clinics.com.au