Benefits:

• $65,000 + Super + Bonus
• Great opportunity for career growth
• Hybrid working model, with staggered start times from 8-5:30 PM
• Work within a well-established Australian Medical Device organization

About the Company:
A well renowned Medical Device company that specialises in supplying hospitals and healthcare professionals with the latest and finest medical solutions across Australia and New Zealand. They work alongside global brands with a human centred approach to ensure optimal patient outcomes are achieved.

About the Opportunity:
Join a well-established Customer Service Team providing exceptional customer support for a wide range of Medical Devices to Customers ( hospitals) Australia and New Zealand wide. Whilst starting in a generalist role to develop an understanding the company and the scope of responsibilities, you will be exposed to managing consignment stock, billing,

Key Responsibilities:

• Monitor and respond to customer enquiries across phone calls and email in a high volume capacity
• Process orders both manually and using EDI by strict cut off times
• Be agile and adaptable to manage urgent patient on table scenarios
• Collaborate effectively with cross functions including Sales, Marketing & Warehousing teams
• Keep up to date records of customer interactions in Salesforce
• Liaise collaboratively with customers regarding pricing discrepancies, damaged and missing stock
• Investigations regarding product disputes, arranging credits as necessary
• Collaborate and contribute to regular team meetings
• Ad hoc reporting as necessary in SAP & Salesforce

Skills and Experience:

• At least two years in a Customer Service Representative role in the Pharmaceutical, Healthcare , Medical or FMCG industry
• Order Processing experience is necessary in SAP
• Excellent communication skills (written and oral)
• Excellent attention to detail
• Ability to work well under pressure
• Must have the enthusiasm and passion to learn
• Familiarity with Salesforce

How to Apply:
Click apply or contact Recruitment Consultant Kelly-Ann Turner on 02 8877 8772 for a confidential discussion.

About Healthcare Professionals Group

Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care.

• Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific;

• Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs
• Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse;
• Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing