About GLT Group:

We're GLT Group – one of Australia's largest collective of touring brands, and the team that brings you award-winning brands including Autopia Tours, Wildlife Tours Australia, and Australian Bus Charters & Tailor-made Touring. Collectively, we showcase Australia to over 100,000 customers from across the globe. We believe that work should be fun and fulfilling. We're big on culture and making sure our people are looked after, and we've made it our mission to become the best company in the world to work for.

Overview

An exciting opportunity presents itself for the right person to join the core nucleus of GLT. We have ambitious goals and are scouring the country for the next superhero to join our team. You will need experience across multiple disciplines and departments, namely: Sales, Reservations, Systems, Operations and Charters.

Areas of Responsibility

Customer relations - Efficiently handle and service reservations enquiries via a shared inbox and VOIP telephone system

Accurately quote and respond to enquiries via email

Accurately process bookings in the reservations system and undertake any associated administration tasks

Ensure all bookings are accurately finalised and ready for departure

Prepare driver guides for upcoming charters

Maintain a comprehensive knowledge of tour products, regions, pricing and operators

Accurately finalise costs and ensure invoicing is closed off within departure timeframes

Maintain professional and open communication lines with tour operators, suppliers, operations departments, hotels, and other companies where required

Research and monitor competitor activity

Assist with digital and social media presence

Assist accounts/operations/marketing or any other function as requested by management

Qualifications, Skills and Attributes

Previous experience in a marketing/sales support or administrative role in the travel and tourism industry is highly advantageous

Customer-focused with strong interpersonal and communication skills

Attention to detail, proactive in fixing issues and strong problem-solving skills

Knowledge of, or skilled in reservation booking systems, G Suite (Or Microsoft Office Suite)

A background in sales or reservations working towards sales KPIs and conversion

The ability to work autonomously and as part of a team

The ability to be adaptable and willing to take on various ad-hoc responsibilities as required

Excellent time management and organisational skills to prioritise the multiple requirements of the job

Start Date: ASAP—don’t wait to apply!

Next Steps: Got questions? Want to apply? Reach out to us! Email us at [email protected]

We’d love to answer any questions you’ve got and of course we’d love to see your most recent resume, along with a cover letter/video snippet explaining why you are the right candidate and fit for our crew :)