Administration Officer / Tour, Charter & School Excursion Consultant

Deanes Coaches, a well-established family-owned business with over 50 years of experience in providing high-quality transport services, is looking for an enthusiastic and motivated Administration Officer & Tour, Charter & School Excursion Consultant to join our Cooma team at our new depot facility in Polo Flat

Key qualifications we are looking for include:

Previous experience in an office administration role

Experience in travel, tour and/or hospitality booking and planning is ideal as well as experience in logistical roles involving the booking and coordination of service delivery for customers

Strong data entry skills

Exceptional organisational and time management skills with keen attention to detail

Ability to work in a high pressure, customer service environment

Excellent written and verbal communication skills

Professional presentation and a positive, proactive attitude

Ability to work both independently and as part of a team

Proficiency in Microsoft Office programs

Ability to learn and excel using custom software designed for the bus industry

Effective problem-solving skills in a dynamic environment

Key Responsibilities:

Responding to and answering phone calls

Planning and booking school excursions, bus & coach charters and coach tours

Liaising with schools and staff to ensure smooth execution of excursions and charters

Performing data entry and maintaining accurate records

Managing the company’s general email inbox

Providing quotations and taking bookings for various services

Performing additional administrative duties as required

Ready to take the next step?
If you're passionate about providing excellent service and want to make an impact in a supportive, family-oriented environment, we’d love to hear from you.

This is a full time position. Hours are 8:30am to 5pm Weekdays.

If you require any further information regarding the role, please email [email protected]