Port Smiles Dental is seeking a Dental Receptionist (2IC) to join their amazing Administration team (Maternity Leave Cover). You will oversee the clinical operations, training, compliance, accounts and stock management of our Bonny Hills practice.

About the role

We are looking for a highly motivated and detail-oriented Dental Receptionist (2IC) to join our team for 4 days per week, including Saturday rotation work. You will be the first point of contact for our clients, playing a crucial role in creating a positive and warm atmosphere.

Working alongside our Dental Assistants, Dentists and Oral Health Therapist you will play a vital role in ensuring our clinic operates efficiently while maintaining the highest standards of patient care and compliance.

Key responsibilities:

Welcoming patients and providing a kind, friendly first point of contact.

Managing appointment schedules, patient inquiries, and front-desk operations.

Supporting administrative tasks for the practice manager, and dentists.

Processing payments, such as, HICAPS claims, DVA claims, CBDS claims and assisting patients in setting up payment plans.

Handling phone, email, and face-to-face inquiries with professionalism and efficiency.

Maintaining patient confidentiality.

Learning chair-side assisting to assist with your knowledge within our Administration team.

Completing stock control / ordering.

Assisting and maintaining accounts.

Data entry, filing and inventory management. Maintaining accurate documentation and reports.

Completing supervision of staff on a day to day basis and reporting back to the practice manager.

Contribute to the development and implementation of policies and procedures.

Provide support, mentorship, and guidance to Nurses and Clinical teams.

This position will suit someone that is enthusiastic, reliable, holds high ethical values, is open to change and enjoys working in a busy team environment. No 2 days are the same.

Casual Position Available with opportunity to go Part Time. 30-38 hours per week. Must be available 4 days, including half day Saturday rotation. Maternity Leave Cover.

Skills and experience

To excel in this position, you will need to have the following attributes:

A proven track record of punctuality and reliability.

Fully Vaccinated against Hep A & B and up to date with all childhood vaccinations including tetanus & Whooping cough.

Positive attitude and mindset.

Be well presented and professional.

Have a great attitude towards teamwork.

Be flexible when required.

Superior organisational skills & attention to detail.

Strong work ethic and good ability to multi-task with time efficiency.

Great communication and people skills.

Willingness to grow and learn.

Certificate III or IV in Dental Assisting (is a bonus but not an absolute requirement).

First aid (bonus).

Customer service experience required.

WWCC (or willing to obtain).

Police Check (or willing to obtain).