Job description

Position Summary:

We have an exciting Customer Service Officer position for our Concord clinic. The objective of the role is to be able to provide hearing care services to the local community through patient-centric care. You will be the face of the business. You should have at least 12 months of experience working independently and have good problem-solving skills.

Our mission:

"Is to be the first choice for our community when it comes to providing hearing care"

Can you see yourself in this Role?

This role requires a lot of patience and on-the-spot problem-solving skills. You need to be able to think on your feet to help clients meet their requirements. You would be working with a fun-loving team across the business who go out of their way to help each other and our clients. We believe in strong interpersonal relationships with our team as well as with our clients. If you are self-motivated, you will thrive in this role.

Your core responsibilities at the job:

• Providing face-to-face & over the phone (Incoming) support to our clients.
• Everyday administration work at the clinic
• Minor repair & management including counselling on hearing aids & Cochlear Implants (Training Provided)
• Processing payment and HSP claims
• Diary management for clinicians
• Follow-up calls to clients (Outgoing)
• Cochlear implant switch-on & Mapping
• Maintain relationship with manufacturers (Repairs & Orders)
• Account handling of clinic & Aged A/R Report along with communication with insurance companies

Our offer to you:

• Attractive base salary + Superannuation
• Ongoing training & coaching
• Opportunity to grow with the growing company alongside the team

Added Benefits:

• Flexibility
• Independence
• Diversity in your role

Our Interview Process:

• Apply
• Schedule a confidential meeting
• Job Done!

Why Join us?

We started Manning Audiology in 2015 with a single vision to provide the best client-centric care our local communities need. We are a family-owned business. Since the start, we have grown to have 10 permanent locations and over 25 team members. In the last 10 years, we have developed a very strong relationship with all our clients and are the first choice for medical professionals to trust us to refer their clients to us. Being independent we are able to provide the best possible solution to all our clients. Being owned by an Audiologist, we invest in all the latest equipment and technology for our clinicians to do their job better for what they are good at and not waste time writing file notes day in and day out.

If you feel like this role is for you? You would hate to miss out on this opportunity. Apply NOW