An exciting new position of Operations Team Leader has become available for a motivated and organised professional.

Duties: The Team Leader’s duties include but are not limited to:

Supervise, lead, mentor and train Service Coordinators to achieve continued professional and skill development

Manage and execute the rostering and scheduling of staff to ensure all shifts have been allocated to the required standard

Available to be on-call outside of normal working hours on a rotating roster to attend to emergency shift cancellations and find replacement staff as required.

Develop and maintain relationships with clients and promote a strong customer focused culture

Work together with the customer, family/carers and relevant case managers to ensure the client care plan and goals are achieved

Ensure client funding is utilised appropriately, avoiding under or over-expenditure

Ensure staff are appropriately trained and qualified for the services they are allocated to

Respond to client complaints and implement plan of action for continuous improvement

Assist the Head of Services’ in delegating and assigning bookings emails

Oversee tasks and emails of direct reports, ensuring deadlines are met

Lead by example, ensuring customer service, phone etiquette and rostering is always maintained at a high standard

Coach and train team on mistakes that have been made to ensure mistakes are eliminated where possible

Monitor rostering and scheduling standards and ensure best practice is maintained

General office administration duties

Ad-hoc tasks as required

The successful candidate must have:

Strong organisation and time management skills

Excellent communication skills, both written and verbal

Ability to work in a fast-paced environment and meet deadlines

Excellent computer skills

Strong attention to detail

What we offer:

Competitive salary package

Onsite parking

Exceptional office culture

Weekly Friday afternoon drinks and nibbles in our Head Office

Monthly events

Healthy snacks and refreshments available

Training and career development

If this sounds like the perfect opportunity for you, please apply now by submitting your resume.

Please note that only successful candidates will be contacted.