NDIS Compliance & Office Administrator

Make your work matter – join a team that changes lives

Milestone Support Services is seeking a driven and detail-oriented NDIS Compliance & Office Administrator to join our expanding team. In this hybrid role, you'll play a key part in ensuring smooth recruitment, onboarding, compliance, and the overall coordination of day-to-day office operations.

We support some of the most vulnerable people in our community—including those transitioning from corrections and hospital settings—and your work behind the scenes will have a direct impact on the quality of care they receive.

About Milestone Support Services

Milestone is a Sydney-based NDIS provider specialising in transitional accommodation and supports for participants with psychosocial disabilities, dual diagnoses, complex behaviours, and high-intensity needs. With over 10 supported properties and more opening soon, our mission is to provide a safe foundation for people to build a better life.

Key Responsibilities

As our NDIS Compliance & Office Administrator, you’ll manage:

Onboarding & Compliance

Coordinate the recruitment and onboarding of support staff and internal roles

Conduct screening, interviews, reference checks, and issue contracts

Maintain up-to-date staff records (NDIS checks, WWCC, police check, First Aid, etc.)

Track expiring credentials and follow up for renewals

Ensure compliance with NDIS Quality & Safeguards Commission standards

Assist with internal training and induction processes

Office Administration

Be the first point of contact for incoming calls, emails, and general enquiries

Maintain digital and physical filing systems

Order supplies and assist with invoice organisation and scheduling

Coordinate office calendars, room bookings, and meeting arrangements

Assist in preparing reports, policies, and audit documentation

Support the management team with ad-hoc tasks and admin projects

What We’re Looking For

Experience in onboarding, recruitment, HR, or admin (NDIS experience highly desirable)

Familiarity with NDIS Practice Standards and Quality Compliance

Strong organisational skills and attention to detail

Comfortable using Microsoft Office, CRM systems, and cloud storage

Friendly, professional communication style – written and verbal

Ability to manage competing priorities in a fast-paced environment

Positive attitude and a proactive, team-first mindset

Why Join Milestone?

✅ Purpose-driven work – Everything you do helps support people in need
✅ Growth potential – We’re expanding rapidly and promote from within
✅ Supportive team culture – You’ll be valued, mentored, and heard
✅ Competitive pay – Based on experience, with room to grow