About Provider+

Do you want to be part of a vibrant team helping thousands of individuals and businesses across Australia navigate the NDIS marketplace?

Provider+ is a leading consultancy firm specialising in providing comprehensive support to NDIS providers across Australia. Our services include NDIS registration, audit support, policy development, and regulatory compliance. Our goal is to help providers through the complexities of the NDIS so they can focus on delivering quality care to their clients.

Job Summary

We are seeking an experienced Delivery Consultant to join our delivery and fulfilment department. The ideal candidate will have a proven background in a registered NDIS provider within operations, management, or compliance, exceptional organisational skills, and a deep understanding of the NDIS landscape. This role will be responsible for delivering our core products and services to individual clients, maintaining excellent customer service, and providing expert guidance and support.

The successful candidate will work closely within a dynamic team, report directly to senior management, and be instrumental in driving the success of our delivery and fulfilment operations.

Responsibilities

• Deliver a range of market-leading services and supports.
• Maintain excellent customer service while delivering our core products to individual clients.
• Act as the main point of contact (source of truth) for all your clients.
• Provide expert guidance and support over the phone and in video meetings.
• Work autonomously and be accountable for planning and managing your own workload.
• Assist and educate clients to solve specific problems they face as NDIS providers.
• Consult on an ongoing basis to resolve issues as they arise.
• Host online group workshops on a range of topics within our P+ Community to support ongoing education and learning.
• Assist with service delivery related to NDIS Registration and Audit.
• Coordinate documentation using our online systems.

Requirements

• Extensive Experience: Proven experience working at a senior or management level within a registered NDIS provider.
• NDIS Standards Expertise: Comprehensive knowledge of the NDIS Practice Standards, Code of Conduct, and compliance requirements.
• Audit Knowledge: In-depth understanding of NDIS audit processes and requirements.
• Customer Service Excellence: High standards in general, particularly around customer service and overall customer experience.
• Solutions Driven: Ability to think on your feet and deliver the best solutions to clients within the alignment of the product scope.
• Charismatic and Engaging: Strong presentation skills for delivering workshops and engaging with clients.
• Highly collaborative, with a passion for delivering outstanding customer experience and achieving customer objectives.
• Highly organised with strong administrative skills.
• Tech-savvy and capable of working in a remote environment on multiple platforms.
• Proven ability to work autonomously from home with minimal supervision.
• Excellent written and verbal communication skills.
• Passion for customer service and helping people.
• Reliable phone and internet access.

Ideal Candidate

• Proven experience managing or working at a high level within an NDIS business.
• Ability to communicate the complexities and requirements of operating a successful and compliant NDIS business.
• Best in class customer service skills.
• Proactive, autonomous, with personal high standards in delivery.
• Exceptional attention to detail and integrity.
• Strong self-management and motivation skills.
• Looking for a long-term commitment and a supportive team environment.

What’s In It For You

• $75,000 base salary plus superannuation.
• Work Flexibility: Fully remote position
• Professional Development: Extensive training and support, opportunities for continuous learning, and career progression.
• Supportive Environment: Join a collaborative and high-performing team dedicated to making a significant impact in the NDIS sector.
• Work for a market leading business that is growing rapidly.

How to Apply

We want to hear from you! Apply now via SEEK by submitting your resume and a cover letter showcasing why you’re the perfect fit for this role.

Applications Close: The position will stay open until we find the right candidate, so don’t wait—apply today!

Provider+

Please note - we will not accept unsolicited phone calls or emails relating to this role, please apply via SEEK.

Find out more about Provider+ on our website and our 800+ Google Reviews.