ABOUT THE COMPANY

As a global leader in health and wellbeing services to employees, this organisation delivers best-in-class primary and preventive healthcare solutions. With a workforce of thousands spread across multiple countries, they leverage cutting-edge technology to expand access to care for individuals and enhance efficiency for healthcare professionals.

Renowned for their expertise in digital health solutions across the Employee Assistance Programs (EAP) arena, they are transforming access to health and wellness services and streamlining the flow of health information across the entire employee care journey.

Their mission is to create the healthiest workplaces in the world by equipping employers with scalable services and tools designed to keep their people healthy, motivated, and productive. Through a dedicated team of product experts, they provide flexible, highly confidential healthcare and wellness support to employees and their immediate families—helping organisations foster a culture of optimal health and well-being.

Short Summary:

As the Customer Success Manager (CSM), you will work to establish trusted advisor relationships with clients, helping them enhance employee engagement and improve overall employee wellness through the digital solution provided.

Responsibilities:

Reporting to the National Manager of Customer Success, the CSM quarterbacks the strategic planning, managing, and measuring the ongoing success of their client base.

Maintain a current business pipeline while continuously looking for opportunities to build on the current pocketbook through upsell of additional services.

Maintain the highest level of client loyalty by developing relationships with appropriate stakeholders in the business.

Confidently demonstrate the portfolio of services available to clients and use of the digital platform.

Conduct ongoing business reviews that measure client success and build on current pocketbook with upsell of services.

Provide client feedback to internal stakeholders to help drive product and operational improvements.

Work closely with the internal operations team to internally to drive sale closure internally.

Be a client advocate and find new ways to add value to the Client.

Manage and negotiate the renewal process on contracts when required.

Job Requirements

As well as being a highly trusted relationship builder, passionate about helping clients succeed, and someone who thrives in a highly collaborative and fast-paced environment, your profile will look like this:

3-5 years' experience in Account Management, business development, or other customer-facing relationship roles

A sales or client relationship role within healthcare, superannuation, mental health, or health insurance would be considered.

An ability to understand digital platforms or a level of tech savviness

Confidence when speaking and presenting to clients

Proven effectiveness within corporate environments and dealing with senior leaders of a business.

Ability to work autonomously whilst being part of a wider team

Proficient with the tools of the trade (including Microsoft Office Suite)

Organisational aptitude and accountability to follow up through.

What’s on offer

Demonstrating how much this company cares for its employees, they pay guaranteed bonuses for the first 3 months of tenure while you get up and running. You will also be provided with a thorough induction process offering continuous support.

There is an office present in WA, however, you will be set up with all the tools of the trade to work autonomously from wherever you want. Supported by one colleague in WA and an extensive team around the nation, you will always feel supported and encouraged and have your successes celebrated.

This progressive company invites people who want solid tenure and the opportunity for career progression.

If you believe you have a suitable skillset, please apply now.