About the role

This is an exciting opportunity for an experienced KYC/AML Customer Success Manager to join the team at Personr. This full-time role will see you play a key part in ensuring our customers receive a best-in-class experience with our compliance solutions.

What you'll be doing

• Provide ongoing support and guidance to our customers on the effective use of our KYC/AML platform
• Conduct regular check-ins to understand customer needs and identify opportunities to enhance their experience
• Collaborate with the product and development teams to recommend and implement platform improvements
• Develop and deliver training programs to upskill customers on the latest platform features and functionalities
• Manage customer escalations and work closely with the wider Personr team to find timely resolutions
• Monitor customer usage data and identify areas for increased adoption and usage
• Contribute to the continuous improvement of our customer success program and processes

What we're looking for

• Someone with experience working for a high-growth startup
• 5+ years of experience in a customer success or account management role, ideally within the financial services or compliance technology sector
• Excellent understanding of KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations and best practices
• Strong technical aptitude with the ability to quickly learn and become proficient in new software solutions
• Exceptional communication and interpersonal skills, with the ability to build trusted relationships with customers
• Demonstrated problem-solving skills and a customer-centric approach to resolving issues
• Highly organised with the ability to prioritise multiple tasks and meet deadlines
• Relevant tertiary qualifications in finance, compliance, or a related field would be highly regarded

What we offer

At Personr, we're committed to creating an engaging and supportive work environment that enables our team to thrive. Some of the key benefits you can expect include:

- Competitive salary and bonus structure
- Opportunities for career progression and skill development
- Flexible work arrangements and generous leave entitlements
- Wellbeing initiatives and employee assistance program

About us

Personr is a VC-back startup building an all-in-one AML compliance platform, helping financial institutions and other regulated entities meet their KYC, KYB, and AML obligations. With a strong focus on innovation and customer success, we are dedicated to empowering our clients to navigate the complex regulatory landscape with confidence. Join us and be part of a dynamic, fast-paced team making a real difference in the industry.

Apply now