Are you a dynamic and driven Customer Success/Account Management professional looking for an opportunity to thrive in the fast-paced and innovative world of SaaS?

We are looking for a passionate Customer Success Manager to join an innovative company specialising in cutting-edge AI-driven Customer Experience Management (CXM). Our client leverages cutting-edge technology, including machine learning, text analytics, and data visualisation, to deliver insights to enterprise clients.

This role offers the perfect platform for ambitious professionals who want to contribute to groundbreaking success while maximising their earnings and rapidly growing their career.

The Role:

• Own the customer success journey
• Lead the onboarding process for new customers, ensuring seamless integration and high satisfaction
• Proactively engage with existing customers to ensure they derive maximum value from the product.
• Upsell/Cross-sell within a portfolio of Enterprise clients
• Manage existing customer renewals

About you:

• 2-4 years of experience in a similar role, representing a SaaS product at the Enterprise Level
• Passion for technology and innovation
• Proven track record of upselling/renewals
• Strong verbal and written communication skills
• Growth mindset

The Perks:

• Comprehensive onboarding, curated resources, and ongoing mentorship
• Engage in team-building activities, events, and fun office perks, including annual retreats
• Ample opportunities for promotion and development
• Salary plus on $20K on target earnings

For a confidential career discussion about this fabulous opportunity or any other opportunities Uplift Recruitment are working on, please call Simon Spalding on 0483 955 125.

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