📍 Melbourne, VIC | 🕒 Full-Time, Permanent | 💰 Competitive Salary | 📅 Rolling Start Date

Who Are We?

Halo Service Solutions is a fast-growing, innovative software company developing cutting-edge service management platforms for a global audience. With offices in the UK, US, and Australia, our solutions help organisations streamline operations and drive efficiency.

We’ve collaborated with prestigious clients such as Sky TV, Wesfarmers, and McLaren, and we have ambitious growth plans. Our Melbourne-based Australian office was established in 2019, and we’re now looking for driven, proactive, and customer-focused individuals to help support and scale our operations.

Your New Role…

As a Customer Success Manager (CSM) at Halo, you’ll play a pivotal role in ensuring our customers achieve success with our platform.

Your first few months will focus on learning the software, working closely with a designated mentor, shadowing client workshops, and supporting existing customers. You’ll receive 1-2-1 training, regular progression meetings, and salary increases based on performance.

Once you're confident with the system, your responsibilities will expand to:

• Onboarding new customers, ensuring smooth adoption of the platform
• Building and maintaining strong relationships, becoming a trusted advisor
• Identifying opportunities for growth, helping customers get the most value
• Collaborating across teams, from product development to sales
• Visiting customers onsite—both domestically and internationally!
  

During downtime, you’ll also explore new platform features and contribute to company-wide initiatives. The opportunity for career growth is huge, allowing you to shape your own path within Halo.

A Little About You:

• Customer-first mindset—you genuinely care about helping clients succeed
• A strong communicator, able to simplify complex ideas
• Proactive and organised, with a "can-do" attitude
• Excited to travel, build relationships, and make an impact
• Eager to drive innovation, suggest new ideas, and improve processes

Preferred Skills and Experience:

• Bachelor’s degree (or equivalent experience)
• Strong problem-solving skills and a logical approach to business processes
• Experience in customer success or account management
• Good IT skills, including proficiency with Microsoft Office
• Previous experience in SaaS or service management software is a plus

What’s In It For You?

💰 Competitive salary, with increases based on performance
🌍 Opportunities for domestic and international travel
🎯 Direct input into company culture, perks, and policies
🚀 Career progression in a rapidly growing global company

Additional Requirements:

📍 You must be based in Melbourne
🏢 5 days in the Southbank office for the first 12 months, moving to 4 days per week after that

At Halo, we welcome all applications, regardless of background or experience. If you’re passionate about customer success and want to be part of an exciting, growing company—apply now with your CV and cover letter!