Position Title: Client Experience Coordinator (Virtual Receptionist)

Award: Health Professionals and Support Services Award
Classification: Level 2
Employment Type: Full-time (38 hours/week)
Hours: Monday–Friday
Starting Hourly Rate: $26 per hour
Starting Yearly Salary: $51,376.00
Tax & Superannuation: In line with Australian standards.

About the Role:

We’re looking for a friendly, detail-loving admin superstar to join our team as a Client Experience Coordinator — aka the glue that holds everything together! This role is all about creating smooth, supportive experiences for our clients and team. You’ll be the first point of contact for phone calls, manage bookings, and help keep everything ticking along behind the scenes. You’ll be based in our Rosny Park office, but after your 3-month probation, there’s flexibility to work from home 1–2 days a week if that suits you.

What You’ll Be Doing:

Answering calls and warmly greeting all enquiries

Managing client bookings, reschedules, cancellations and reminders

Monitoring inboxes and assisting with incoming requests

Supporting clinicians and the team with admin tasks

Keeping client records accurate and up to date

Helping the practices run smoothly with a calm, can-do attitude

What We’re Looking For:

A confident communicator with a natural phone manner

Excellent organisational and time management skills

Someone tech-savvy and quick to pick up new systems

Previous experience in admin, reception or customer service (bonus points for medical)

A reliable team player who genuinely enjoys helping people

Perks of the Role:

💻 Devices and tech provided

💙 Generous leave entitlements

🏢 Work in our Rosny Park office with ongoing training, with the option to work from home 1–2 days a week after your probation

🤝 Supportive team culture that values kindness, flexibility and fun

🌱 Room to grow your skills in a meaningful, people-first industry