Virtual Receptionist – Work from Home | Sunshine Coast, QLD

Are you ready to deliver exceptional service from the comfort of your home office on the stunning Sunshine Coast? Join OfficeHQ, a globally celebrated, award-winning company, as a Virtual Receptionist and help shape unforgettable customer experiences.

We’re expanding and looking for Virtual Receptionists to join our vibrant team. With flexible shifts and opportunities for growth, this is your chance to take your career to the next level!

The Role

As a Virtual Receptionist, you will be the first point of contact for our clients, providing exceptional customer service through voice and other messaging channels. Your responsibilities include:

• Answering calls and managing digital interactions professionally.
• Relaying messages promptly and accurately.
• Bringing a warm, positive, and friendly presence to every interaction.

This role will develop you as a professional and experienced receptionist!

Why Join Us?

• Competitive Pay: Earn up to $52,119 per year plus super, along with the opportunity to gain monthly performance bonuses.
• Recognition Matters: Be celebrated with awards, social events and access to other company benefits (novated leasing, discounted private health insurance, employee assistance program)
• Career Growth: Receive ongoing coaching and upskilling opportunities, within a collaborative learning team environment.
• Supportive Culture: Enjoy being part of our inclusive and people-focused team.

What You’ll Need

• Skills: Strong communication, attention to detail, and a polished telephone manner.
• Experience: Preferred background in a fast-paced contact centre, or receptionist role. As a minimum, worked in a task focussed process role (e.g. claims, banking, or other transactional activities).
• Tech-Confidence: Intermediate PC skills (Office 365, Microsoft Teams) and typing speed of at least 45 wpm, able to navigate online processes using a mouse and keyboard.
• Home Office Setup: Separate, safe and quiet workspace, PC/Laptop with Windows 11 or macOS Big Sur, Intel i5/Ryzen 5, 8GB RAM, and a hard-wired NBN connection.

Details to Know

• Shifts: Flexible options ranging from 4 to 7.5 hours, scheduled between 8 am and 8 pm. Penalty rates apply for after-hours and weekend shifts.
• Training: Comprehensive training runs over 10 days in total — 5 days face-to-face at our Maroochydore office and 5 days online — commencing 12th May.

Apply Today!

Ready to join our award-winning team? Submit your Resume and Cover Letter by Sunday, 6th April 2025.

Don’t miss your chance to work with a global leader from your Sunshine Coast home office. Apply now and let’s create something extraordinary together!