Better and fairer care. Always.

We are St Vincent's Health Australia, Australia's largest not-for-profit provider of health and aged care services.

Founded by The Sisters of Charity in 1857, our +30,000 healthcare superheroes operate public and private hospitals, residential aged care, community and virtual care, and outreach programs.

Uspace is Australia's first private mental health service, targeted to the needs of young adults aged 16 to 30.

Within a purpose-built mental health facility with 20 single rooms, day services and on-site consulting suites, our mission is to promote the recovery and psychological wellbeing of young adults with severe and emerging mental health problems.

The role of the Practice Coordinator is to provide a comprehensive range of administrative duties and the care of patients and families at the clinic and day program is provided in a person centred manner. The Practice Coordinator is responsible for the day-to-day running of the private practice and provide administrative support to Clinicians & Allied Health Staff within the practice and day program. scope of practice of the Practice Coordinator and by adhering to policies and procedures of SVPHS and St Vincent's Health Australia (SVHA). The Practice Coordinator will report directly into the Nurse Unit Manager for USpace (Practice Manager).

About the role

• Demonstrate professional commitment to all health care professionals, embraces a team approach to care with mutual respect.
• Provide exceptional customer service to the patient's, staff and visitors through effective communication and efficient coordination of activities and information.
• Role model the behaviors and traits of 'One St Vincent's'.
• Ensures the confidentiality of patients and staff is maintained and communication and interpersonal skills are effective and appropriate.
• Ensure all services are patient centred and the patients and carers experience is smooth, professional and efficient and aligns to our mission and values
• Be the first point of contact both in person and on the phone call for all patient referrals, appointments and enquires, doing so in a professional manner demonstrating exceptional communication etiquette and accountability.
• Represent the practice in a confident and positive manner at all times.

About you

• Two years plus experience in medical reception/secretarial roles with thorough understanding of medical terminology.
• High-level IT skills and computer literacy, interfacing and integration of IT software and services, data management and MS Office applications, including practical knowledge of a medical software package Ability to interact effectively and in a supportive manner with persons of all ages and backgrounds.
• Maintain absolute confidentiality regarding patient and practice information
• Excellent interpersonal communication skills, including an excellent telephone manner.
• Ability to prioritise and organise, with attention to detail, under pressure.

Why work at St Vincent's?

• Join us on our mission to provide care to all, including the most at-risk people in our community
• Discounted access to many gyms for you and your family with Fitness Passport
• Access to discounted private health insurance with Medibank
• Access to a government salary sacrifice program. Make a proportion of your salary tax-free
• Committed to financial support for educational development, scholarship programs, paid study leave

About the hospital

In this role you will be based at St Vincent's private hospital, Darlinghurst.

• A state-of-the art hospital in a beautiful inner-city location
• Surrounded by great cafes, galleries and theatres, parks, nightlife, and nearby glorious beaches
• Closely partnered with universities & affiliated research institutes, many of which are located on-campus
• Groundbreaking technologies, including world-first robotic-assisted surgeries
• Highly specialized services in orthopaedics, heart and lung, head and neck, neurosurgery, urology, vascular surgery, upper GI/hepatobiliary surgery, ENT, colorectal surgery, gynaecology, neurology, plastic and reconstructive surgery, cancer services, and mental health

Sponsorship / work rights forAustralia
Please note, visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role.

Pre-employment checks
Your employment is conditional upon the completion of all role-required pre-employment checks, including relevant immunisations.

Equal opportunity
We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.

How to apply
Please submit your resume. A cover letter is welcome, but not required.