Customer Service Administrator (B2B & B2C)

• Salary: $60K–$65K + Super
• Location: Revesby | Onsite Parking | Hybrid Work
• Contract: 12-Month Fixed Term (with view to permanent) Fulltime
• Flexible Working Hours + Hybrid Arrangement

About the Company:

Our client is a leading manufacturer and supplier of innovative doors, proudly part of a large and reputable corporate group.

About the Role:

Join a dynamic and high-performing customer service team dedicated to delivering outstanding support to both B2B and B2C customers. You will be the first point of contact for clients via email, inbound calls, and other emerging platforms. Acting as the key link between customers and internal teams such as Operations, Sales, and Marketing, you will play a vital role in ensuring smooth operations and superior customer outcomes.

Key Responsibilities:

• Deliver professional and friendly service to customers and dealers
• Manage customer orders, with a strong focus on email-based order processing
• Accurately and efficiently process customer orders
• Coordinate and follow through on customer orders to ensure on-time delivery and satisfaction
• Proactively resolve customer enquiries and issues
• Maintain up-to-date knowledge of products and services
• Collaborate with warehouse and logistics teams to ensure order accuracy
• Advocate for customers internally to achieve the best possible outcomes

About You:

• Previous experience in order processing via phone and email
• Strong written and verbal communication skills
• Proven problem-solving abilities
• Proficiency in order management systems and Microsoft Office
• Ability to multitask and manage high-volume customer enquiries
• High attention to detail with a customer-first approach
• Positive attitude and a team-player mindset

How to Apply:

If this opportunity excites you and you’d like to be part of a supportive and customer-focused team, please send your resume (in Word format) and a brief cover letter outlining your relevant experience to [email protected].