Woods & Co are proud to partner with one of Australia’s leading lenders—an organisation that genuinely cares about its people, fosters a collaborative culture, and prioritises ethical and responsible lending. With ongoing business growth, we’re looking to expand their collections team with experienced professionals who are eager to make an impact.

Why You’ll Love This Role:

• $60K - $80K + super (depending on experience)
• Flexible working arrangements available
• A company that values integrity, teamwork, and career development
• Supportive leadership & ongoing training
• Immediate start available
• Northern Suburbs - Bundoora - location with onsite parking
• Monday to Friday, standard business hours

What You'll Be Doing:

• Handling inbound & outbound calls with professionalism and empathy
• Providing exceptional customer service while managing collections processes
• Conducting skip tracing and investigative work to locate customers
• Managing client portfolios and updating account information
• Liaising with internal teams to ensure smooth operations
• Performing general administrative tasks as needed

What We’re Looking For:

• Previous experience in a collections, credit, or customer service role
• A proactive and solutions-focused mindset
• Strong communication and negotiation skills
• Ability to work both independently and as part of a team
• Intermediate Microsoft Office skills
• Excellent time management and organisational abilities

If you're as passionate about this position as we are then please don't delay and APPLY NOW! We are interviewing immediately. For a confidential discussion please contact Annalisa on [email protected] or 0417 829 983.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

*You will only be contacted if you are shortlisted.