IT Support & Infrastructure Management

Provide Level 2 technical support for Microsoft 365, Azure, Active Directory, AWS (EC2), and 3CX phone systems

Deploy, configure, and troubleshoot hardware (PCs, laptops, network devices) and software (M365, cloud tools, VoIP, security solutions)

Manage cPanel, website hosting, domains, and DNS configurations

Perform basic networking tasks, including troubleshooting routers, switches, VPNs, and firewalls

Multi-Site IT Operations & Coordination

Handle IT requests from multiple locations, ensuring quick and effective resolution

Visit different sites to provide on-site support and manage deployments

Collaborate with vendors, third-party providers, and internal teams to troubleshoot and resolve technical issues

Security & Incident Management

Monitor and handle IT security incidents, access controls, and system monitoring

Implement security best practices for endpoint devices, cloud environments, and network infrastructure

Project Management & Workflow Tools

Manage IT projects and tasks using Asana or similar project management tools

Work on multiple IT projects simultaneously, ensuring timely completion.