The Opportunity

Pronamics creates outstanding estimating and project cost management software packages for the engineering, mining/resource, construction, and infrastructure sectors. An opportunity has become available for a big personality to make an even bigger impact on our industry as a Customer Support Specialist – with a sales twist.

From our Brendale office, you’ll play a pivotal role in our 24/7 technical support operation. We’re looking for someone who can confidently provide quality customer support, is passionate about customer success, and is interested in developing client relationships. The ideal person for this role would be a committed and flexible individual, with proven experience in troubleshooting. We’re looking for a natural problem solver with the ability to think on their feet.

So…what’s the twist?

Our tagline is ‘more done, more fun’. Your role won’t just be about supporting our clients—it’s about impressing them. You’ll spend your first 3–6 months learning our software inside and out, developing relationships with clients, and ensuring they get the best support experience possible. Once you've mastered this, your role will evolve into customer relationship management and sales, where you'll focus on guiding clients to the right solutions for their needs.

This is not a commission-driven sales role—our success comes from building long-term relationships, not pushing quick sales. We collaborate with our clients over their careers, ensuring they receive the best solutions and support possible.

Can you do it? Go on…we dare you!

Responsibilities

• Deliver exceptional customer service and technical support to new and existing clients, providing in-depth technical expertise and advising on software issues across our full product range.
• Provide premium technical support via phone, email, and other channels.
• Identify, organise, and prioritise multiple support requests simultaneously.
• Manage support cases to ensure issues are recorded, tracked, resolved, and followed up promptly.
• Conduct root-cause analysis of technical issues and draw on product/technical knowledge to create solutions.
• Create and update user documentation, including training materials, technical manuals, knowledge base articles, and technical support FAQs.
• Assist the Development team with product testing when required.
• Transition into a sales-focused role after 3–6 months, proactively engaging with potential and existing clients to understand their needs and recommend tailored solutions.
• Build strong, trust-based relationships with clients that last throughout their careers.

Is this you?

• Have customer service experience in supporting software or IT support.
• Comfortable with full-time hours, including a rotating after-hours and weekend support roster (up to 92 shifts per annum).
• Ability to go onsite and travel as the job requires.
• Technically minded—engineering, construction, or project management exposure would be highly regarded.
• A natural technical aptitude—can quickly get to grips with new technologies.
• Superb relationship-building skills with an ability to relate to a wide variety of people.
• Confident, with the ability to step outside your comfort zone.
• Self-motivated team player with a positive outlook and a consultative sales mindset.
• Must be fluent in English (written and verbal).
• Mathematically minded with an attention to detail and accuracy.
• Can work with a small, left-of-centre team.
• You must have a current driver’s licence and own a vehicle.

Benefits

• Training provided in Pronamics’ suite of products.
• Great team culture.
• Opportunity to build a long-term career in customer engagement and sales.
• Work close to home in Northern Brisbane.

Begin your adventure with us

Submit your application via Seek.

Please note: Only successful candidates will be contacted.

Want to get a sense of our products?

Contact Support on 07 3481 9626 to arrange a trial.