At Cassell & Co, we're not your typical accounting firm. We're financial problem-solvers who speak your language. We work with our clients to empower them with the skills they need to better manage their businesses. Our team provides expert tax and compliance advice tailored specifically for creatives and small businesses. We are proactive in nature, flagging issues before they become problems. Our goal is to make sure that the reporting compliance requirements of our clients are as straightforward as possible.

The Opportunity

We're on the lookout for a Practice Manager to join our dynamic team. This isn't just any role—it's a chance to orchestrate administrative excellence, enhance practice operations, and be part of a team focused on client experiences. If you're an organised multi-tasker with experience in an accounting practice, always looking for ways to be more efficient, and have a positive can-do attitude, we want to hear from you!

Why You Will Love This Role

• Make a Real Difference: Be part of a team making a difference in the lives of small business owners.
• Drive Practice Excellence: Implement and refine systems that enhance our firm's efficiency and service delivery.
• Hybrid Work Environment: Enjoy work-from-home opportunities and flexible start times because we understand that life happens.
• Fun and Engaging: We believe that work should be enjoyable, and regularly organise team-building activities and social events.
• Technology Focused: Be part of a progressive, fast-growing company with stellar client satisfaction.
• Collaborative Environment: We foster a culture of teamwork and open communication, where everyone's ideas are valued.
• Career Development: Leverage your accounting practice experience in a firm that values innovation and excellence.

How You Will Help Transform Our Practice

• Workflow Optimisation: Maintain our internal practice and document management tools to ensure an efficient workspace.
• Process Improvement: Identify bottlenecks and propose solutions to streamline operations.
• Performance Metrics: Help track key practice performance indicators and prepare management reports.
• Quality Assurance: Ensure consistent quality standards across all client deliverables.
• Practice Representation: Serve as a professional first point of contact for clients and visitors.

What Your Role Will Include

• Manage ATO communications and help clients navigate payment plans and correspondence with ease.
• Maintain our corporate register, including annual statements and other ASIC compliance requirements.
• Manage incoming documents and internal digital filing systems, ensuring accountants have what they need when they need it.
• Handle enquiry calls and emails from existing and prospective clients.
• Create a welcoming environment and anticipate needs before clients even realise they have them.

The Skills That Will Make You Shine

• Technical Expertise: Prior exposure to a range of accounting software tools, including Xero, the ATO Tax Agent Portal, along with the Microsoft Office suite.
• Practice Management Acumen: Experience with accounting practice workflows, resource scheduling, and efficiency optimisation.
• Communication Superpower: Exceptional written and verbal skills for engaging with a range of stakeholders.
• Detail Oriented: Eagle-eyed attention to detail that catches what others miss.
• Adaptable: Ability to learn new systems quickly and thrive in a dynamic environment.
• Problem-Solving: Strong can-do approach to a variety of challenges affecting our clients.
• Team Synergy: Positive attitude that elevates the entire team while also working independently.
• Change Management: Ability to implement new systems and processes while bringing the team along.

Desirable Experience

• Relevant experience, preferably in an accounting or financial planning environment.
• Demonstrated experience in practice management or operations coordination.
• Experience handling ASIC & ATO communications.
• Track record of maintaining confidentiality and privacy in professional settings.
• History of managing and implementing workflows and practice efficiencies.

How to Apply

Please submit your resume and a cover letter outlining your experience and why you would be a great fit for this role to [email protected]