Care to join the team?
GenesisCare have an exciting opportunity for casual Patient Services Officer to join our team within our Brisbane, Auchenflower clinic. In this patient-facing role, you will be responsible for providing administrative support to clients and staff while remaining professional, caring and friendly in an everchanging environment. This is a great opportunity for someone seeking flexibility in their work hours.

Benefits of joining our team:

• Ongoing opportunities for professional development to keep up to date with current clinical practices in a rapidly developing organisation.
• Work in a collaborative and friendly environment delivering outstanding outpatient care.
• Fast-paced, challenging role with one of the most influential healthcare providers.
• Enhance your holistic wellbeing with our Full Circle wellbeing program
• Free access to thousands of LinkedIn training courses.
• Range of benefits available: Qantas membership discount, gym membership discount, 12 weeks paid parental leave.
• Based next to the beautiful Brisbane river close to shops and cafes

More specifically, you will:

• Provide direction, supervision, support and recognition of staff activities and promote collaboration, cooperation and teamwork through effective leadership and management strategies.
• Provide support, initiate and drive change strategies across the practice through the provision of data and leadership which supports both the vision and ethos for GenesisCare and the development of patient focussed change strategies, programs and initiatives.
• Be a champion for a high level of patient services by meeting patient needs, maintaining patient service levels and monitoring and reacting to patient feedback.
• Having a clear understanding of the patient registration and billing systems including Medicare and the related billing processes. Including, assisting with the patient accounts function, as required and during periods of leave.
• Develop and maintain strong working relationships with internal and external stakeholders and promote and support initiatives designed to improve clerical staff engagement.
• Display a strong commitment to developing others through implementing effective performance management and development processes and providing staff with ongoing feedback and performance coaching.

We're interested in hearing from people who:

• Demonstrate experience in managing and leading a team.
• Show demonstrated ability to provide excellent customer service in a healthcare environment.
• Have strong experience in medical administration and reception management.
• Show great management and communication skills, with the ability to liaise with and effectively influence staff & patients.
• Have a demonstrated understanding of and ability to provide excellent leadership in line with the organisation's values.
• Have a collaborative and flexible approach to delivering exceptional patient centred services.
• Show a willingness and ability to proactively implement continuous improvement and change initiatives.
• Are able to effectively and collaboratively solve problems as they arise.
• Possess High level Medical accounts processing skills including knowledge of Medicare, DVA and private health funds.
• Have the ability to use clinical administration systems, as well as Microsoft Office software for data analysis and reporting purposes.

About GenesisCare
By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.