Care to join the team?

GenesisCare currently have an exciting opportunity for an experienced and driven Patient Services Officer (Medical Receptionist) to join our established, close-knit team in Murdoch, WA.

In this client-facing role, you will be responsible for providing administrative support to clients and staff while remaining professional, caring and friendly in an everchanging environment.

On offer is a casual position, working various shifts as required. This is a great opportunity for someone seeking flexibility in their work hours.

More specifically, you will:

• Work efficiently in a fast-paced administrative role where customer focus remains the top priority.
• Act as the first point of contact to patients and provide excellent customer service both face to face and over the phone.
• Adapt to and manage an environment where there is ongoing change and competing priorities.
• Book and confirm patients for appointments and consultations.
• Billing and Receipting at time of appointment.
• Accurately process relevant paperwork including data entry.
• Ensure the smooth running of the clinic.
• Continuously liaise with the team to ensure efficient processes.
• Manage patient records and filing of patient notes.

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We're interested in hearing from people who:

• Demonstrate ability to provide excellent patient care and customer service.
• Have strong organisation and communication skills, with the ability to liaise with both internal and external stakeholders.
• Show proven experience to work successfully both independently and in a team environment.
• Possess knowledge of patient billing systems and related Medicare funding mechanisms would be highly valued.
• Have exceptional phone manner and ability to handle a high volume of patient inquiries.
• High attention to detail and excellent organisational skills.
• Are flexible with their approach to work and able to adapt in a fast-paced environment.

Benefits of joining our team:

• Established, close-knit team, and thriving culture.
• Fast-paced, challenging role with one of the most influential healthcare providers.
• Supportive environment where you can develop with excellent management.

About GenesisCare
By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.