The Company:

A dynamic, growing Managed Service Provider (MSP) delivering comprehensive IT solutions to a diverse range of Australian businesses.

About the Role:

We're seeking a highly motivated Level 1 Deskside Support Technician to join a fast-paced team. You'll provide remote and on-site technical assistance, troubleshooting IT issues and ensuring exceptional service delivery. This role requires a passion for technology, a strong work ethic, and perfect communication skills.

Key Responsibilities:

• Provide first-level technical support via phone, email, and remote tools.
• Troubleshoot and resolve diverse IT issues: hardware, software, network connectivity, printers, etc.
• Diagnose and fix problems with Microsoft Windows, macOS, and common applications.
• Perform user administration: account creation, password resets, mailbox management.
• Escalate complex issues to senior technicians.
• Document support interactions and resolutions within the ticketing system.
• Maintain accurate client system and configuration records.
• Deliver exceptional customer service and build strong client relationships.
• Work effectively independently and collaboratively.
• Stay current with the latest technologies and best practices.

Essential Skills and Experience:

• 2+ years of proven experience in an MSP environment supporting multiple clients.
• Strong technical troubleshooting skills across a broad range of IT areas.
• Perfect communication skills (written and verbal).
• Professional and courteous demeanor.
• Ability to work under pressure and meet deadlines.
• Strong problem-solving and analytical skills.
• Ability to work both independently and as part of a team.
• A passion for technology and a desire to learn and grow.
• Must possess a valid driver's license and have access to a car.
• Must have full working rights in Australia.
• Perth-based candidates only.

Desirable Skills and Experience:

• Experience with ConnectWise or other PSA/RMM tools.
• Relevant industry certifications (e.g., CompTIA A+, Microsoft 365).
• Knowledge of ITIL best practices.

To Apply:

Please submit your resume to [email protected]