About us:

As one of the only regionally based Telstra Platinum (Cloud & Services) partners, RMT is a highly performing MSP with a rich history of growth over the last 25 years. We currently support over 4500 desktops and servers across Australia, with networks ranging in size from 5 to over 900 users and are looking for an experienced IT Technician to support our rapid growth in a Level 1 role in our Townsville office.

We:

Promote flexible work conditions with a combination of remote/office-based work encouraged to support work-life balance

Support the training and development of our engineers and technicians, with payment of all approved exams, study leave and a $2000 increase to base-salary on completion of each certification

Provide our employees with access to incentives of up to 10% of their base salary on achievement of KPIs

Access to a $1000/year in house allowance for use with Roberts & Morrow services (e.g. accounting, financial planning)

We’re ISO 9001:2015 certified. Our staff satisfaction levels sit at 91.5%, and our client-satisfaction ratings have consistently remained at over 98% for the past 12 months. Our staff love what they do, and our culture supports professional growth, performance, and fun.

About the role:

The level 1 technician role is a great opportunity for a junior technician to kick-start their career, enjoying the support and assistance from experienced Systems Administrators and Systems and Network Engineers within our team.

Some key responsibilities of the role include:

Provide first-level help desk support to clients, either face-to-face or by phone.

Taking calls, logging, maintaining, and completing IT support tickets via the internal help desk system.

Troubleshooting and correcting user desktop, hardware and software problems remotely.

Office 365 administrative tasks (e.g. creation of users, groups, and shared mailboxes).

Administration of users/groups, etc in Active Directory.

Administration of business computer networks.

Provision of computer and network security and protection.

Preparing, deploying, maintaining, and repairing IT equipment

About you (desirable skills and traits of our ideal candidate):

Completed, or the willingness and ability to complete, an IT qualification at Certificate 3 level or above AND/OR recent IT Support Desk/Network Administration experience.

Good understanding of basic IT Principles across Network, Server, and Desktop environments.

Knowledge of Microsoft desktop operating systems (Windows Server 2019, 2016, 2012 R2, 2012, Windows 7, 8 & 10).

Excellent knowledge of Microsoft desktop applications (Word, Excel, Outlook).

Excellent customer service and communication skills.

Strong ability to follow documented procedures, prioritise tasks, and self-manage workload.

Australian citizen or permanent resident.

Microsoft certification (MTA, MCSA, MCSE), desirable.

Experience in the use of MYOB products, ConnectWise Manage and SolarWinds N-Central, desirable

If you have any questions about the role before applying, please feel free to email us at [email protected]!