An exciting opportunity now exists for a newly created Level 1 IT Support Technician to join the Corporate head office team due to business growth and expansion. Working in an A-grade internal team of 4 IT professionals, this role will be based in the brand-new ‘Industry Lanes’ mixed-use development on Church Street (Richmond. Working closely with the Network/Systems Engineers, the Support Technician will be responsible for Level 1 system tickets and IT support across the Jellis Craig network of 1200+ staff and 40 Victorian offices.

A great collaborative team environment ensures ongoing training and mentoring to develop a wide skillset and knowledgebase. A big emphasis on office culture, personal development and team support helps to deliver a platform that encourages personal growth as well as business growth.

In addition, this role includes broader IT tasks, including Microsoft 365/Entra management, hardware/software maintenance, problem solving and researching the latest hardware and software.

Here’s a snapshot of the responsibilities that the Support Technician will own:

Work as part of the helpdesk team and provide first point of call for support, training and on-going troubleshooting assistance to all employees for all company systems

Perform onsite service calls at Franchise Offices when required

Maintain and update the corporate Website, E-Marketing Platform and Reporting system

Troubleshoot network, hardware & software problems including:

Desktop Computers

Client tablet, and mobile devices

Printers

CRM Platform

VOIP & Phone Systems

Firewalls

Server Infrastructure

Manage Microsoft 365 and Entra Directory

Monitor/Administer Corporate Intranet

After hours maintenance may be required

Keep IT knowledge base up to date and relevant

Create and maintain network user accounts, passwords, permissions and licensing

Manage SentinelOne and Proofpoint Security Platforms

Assisting the IT Engineers in the following areas:

Design, implement and monitor external and internal Networks and VPNs

Design, implement and monitor firewall policies

Maintaining Software & Hardware

Configuring all end user devices in line with Company Policy

IT Strategy (Corporate and Franchise levels)

Manage the Jellis Craig Domain

Cloud Infrastructure

Active Directory

Microsoft 365 and Entra

Network growth design and implementation

Virtual Machine and SAN management

Website/ E-Marketing / Reporting system management, design and maintenance

Research into current and future IT trends

Print Solutions

Managing IT Security and Investigating Security alerts

Security Awareness Training

Supporting:

FreshService Ticketing System

TeamViewer

Syncro

Microsoft 365 Stack

Active Directory

AWS

Microsoft Windows Server Environment (2012, 2016, 2022, 2025)

Microsoft Exchange (2019 and Microsoft 365)

Proofpoint Email Protection

SentinelOne Endpoint Security

Active Directory Domain Services (ADDS, DNS, DHCP, GP, etc.)

Microsoft SharePoint

Microsoft OneDrive

VMWare and Microsoft Hyper-V

PowerShell, JavaScript, html

Watchguard Firewalls

Required Qualifications, Skills & Experience

Diploma or bachelor’s degree in information technology, Computer Science, or a related field.

Passion for Technology

Great problem-solving skills

Prior working knowledge of Microsoft Stack (Windows OS, Office suite, 365)

A demonstrated ability to multitask

Excellent communication skills, both written and verbal

Strong organisational skills and attention to detail

Ability to work autonomously, prioritise and show initiative.

A valid Victorian Car Driver’s License

How to Apply

To apply for this role or for any queries, please submit directly via [email protected]

Only short-listed candidates will be contacted.