Support Engineer (LEVEL 1)

We’re looking for a Level 1 Support Engineer on behalf of our client in the education to provide first-line technical support across a broad range of infrastructure. This is specific to expert that currently has macOS experiences.

Our client is seeking a motivated individual to join their Support team in a full-time capacity. This is ideal for someone looking to kick on their IT career, to the next level with plenty of mentoring, on-the-job learning, and promotion opportunities.

The Role

• Provide first-level support across macOS and Windows platforms for internal users.
• Effective communication to students and internal staff
• Troubleshoot and resolve issues related to hardware, software, printers, network access, and user accounts.
• Configure and deploy MacBooks and Apple devices, including imaging and device management.
• Document support cases and maintain accurate ticketing records.
• Escalate complex issues to appropriate technical teams when required.

What We’re Looking For

• Strong interest in IT, with a desire to grow and learn in a professional environment.
• Experience supporting macOS environments in a professional setting.
• Working knowledge of Microsoft 365, Active Directory, and basic networking.
• Excellent communication skills! Clear, friendly, and professional.
• A problem-solving mindset and the ability to juggle multiple tasks.
• Drivers License and vehicle

Benefits

• Training time - personal and professional growth is a priority.
• Regular team events, social club, and a great internal culture.
• Minimal overtime – we value work-life balance and keep it family-friendly.
• Stable & Supportive Environment