Senior Receptionist – Veterinary
Permanent part time – minimum 35 hours per week

Are you a seasoned reception professional with a passion for delivering excellence and a knack for problem-solving? Do you thrive in environments where your skills are valued, and your love for both people and animals can shine?

Whether you bring a wealth of experience from the animal care industry or are eager to apply your exemplary customer care and leadership abilities in a fresh setting, we invite you to join this dynamic and refreshing team.
Due to continued expansion this practice is now looking for a Senior Receptionist to lead their team and ensure their clients receive an exceptional experience every single time. This is a newly created role.

You may come from a medical or veterinary reception background or be someone in a reception role who is passionate about people and their fur family members.

This team has an inclusive and respectful environment where teamwork, enjoyment, and mutual support are valued. Having transitioned to a state-of-the-art purpose-built facility, they are currently seeking a highly talented Senior Receptionist to join their team and contribute to their success.

You will provide invaluable support to a small but busy practice that is deeply committed to delivering exceptional medical care and services to their valued clients and their beloved pets.

Why should I choose this Senior Receptionist position?
• You will be working with a happy collaborative team, in a state-of-the-art veterinary practice.
• You will be part of a team who love building long lasting relationships with their clients and pets.
• You will be provided rosters in advance, so you maintain a good work life balance.
• Hours will be Monday to Friday or if you prefer you can work 1 in four Saturdays and take a weekday off.
• To ensure fairness rosters are 3 morning shifts and 2 afternoon shifts in week 1 and 2 morning shifts and 3 afternoon shifts in week 2.
• Morning shifts start at 7.45am and finish at 3.45pm – so you can still enjoy life outside of work.
• Afternoon shifts start at 11.00am and finish at 7.00pm – so you can sleep in or enjoy an early morning gym session.
• You will be supported by 5 dedicated vets and 10 support staff.
• You will be provided a uniform.
• This team provides excellence in everything they do.
• You want to work with a highly professional collaborative team who genuinely values you.
• This team values kindness, diversity and community and love supporting clients and their family pets.
• You will be provided support and training, so you become knowledgeable in all things veterinary related to your role.
• There are weekly team meetings to ensure knowledge and ideas are shared.
• There is parking available – and plenty of public transport options.
• You will be provided with heavily discounted healthcare for your own pets.
• Hourly rate is generous and well above award, experience dependant.

About you
• You must have reception experience (veterinary or medical will be highly regarded).
• You must have some experience and be familiar with practice management software.
• You are someone who is resilient and solutions focussed.
• You are highly organised with laser focus attention to detail.
• You are someone who is highly organised and stays one step ahead to ensure the day runs smoothly.
• You are a confident communicator, and pride yourself on your natural bubbly nature, quickly building trust with clients and their beloved pets.
• You love that no two days will be the same and are a jack of all trades.
• You are a great listener with the ability to collaborate, cooperate and compromise.
• People are drawn to you for your warm, engaging communication style – even when conversations are tough.
• You like opportunities to have regular feedback from your employer so you can grow.
• You have a great sense of humour – to help keep up the team spirit on the days when things are tough.
• You are motivated, focused, passionate and assertive – but know when to ask for help.
• Physical ability to stand for long periods.

To apply please provide a cover letter and updated resume. In your cover letter please also answer the following questions:

1. Describe a time you successfully managed multiple tasks during a busy shift. How did you prioritise and stay organised?
2. Tell us about a time you had to convey complex or sensitive information to a client. How did you handle it, and what was the outcome?
3. Share an example where your attention to detail made a difference. How did you ensure accuracy and efficiency?
Please note that only applicants that apply as outlined above will be considered.

Due to the high number of applications expected for this role, only shortlisted applicants will be contacted.