Senior receptionist

Kew Dermatology is seeking an experienced senior medical receptionist

Kew Dermatology is a highly regarded specialist dermatology clinic. Our rooms are located in a stunning heritage building which is attached to Australia’s only passive house medical facility, and surrounded by a lovely landscaped garden.

We are looking for an experienced medical receptionist with a passion for patient care to join our team. You will contribute to the smooth running of the practice and ensuring that all patients are provided with the highest level of customer service.

The ideal candidate will have the interest, skills and personal drive to potentially “step up” and progress into a reception coordinator capacity in the future.

We can offer an immediate start for a suitable candidate. Previous experience with Genie software is highly valued.

Key responsibilities

Supporting dermatologists in day to day consulting

Dealing with telephone enquiries and bookings

Organising doctors booking schedules

Assisting patients with phototherapy

Communicating with patients: Meet and greet patients

Scheduling patient appointments

Manage patient invoicing and receipting

End of day banking and reports

Marketing and liaising with referring physicians to assist with growth of the clinic.

Overseeing clinic customer service standards, and operations to ensure smooth running of the clinic

Close communication with supervisors and team members

Other duties as required and directed by the Practice Manager.

What we offer

Friendly team of dermatologists, nurses and dermal clinicians

A beautiful brand new clinic reception and office area

Staff facilities with underground parking and showers

Professional and friendly environment

Salary above award rates and to be negotiated based on experience

The successful candidate will have:

Substantial experience as a medical receptionist and familiarity with Genie software

The ability to process medicare claims and exceptions.

Well polished excellent customer service skills, including a polite telephone manner

Immaculate presentation

Proactive attitude and attention to detail

The ability to work independently

Management experience within a cohesive team environment