About the role:

LyLo Is a brand-new look and feel hotel in the heart of Brisbane. Our next generation hotel features a new and unique pod design, bar and co-working and co-living spaces.

As Hotel Manager you are responsible for overseeing the complete hotel operation. The role involves, in conjunction with EVT, development and implementation of the marketing plan, budget and goal program of the hotel to ensure on-going guest satisfaction, sales potential and profitability.

What's in it for you?

• When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. There are lots of opportunities across our range of celebrated brands, spanning Entertainment, Ventures and Travel.
• At EVT we believe it’s more than just a job, with Elevate Perks our team members and their families get to enjoy a great range of discounts across our experiences.

Key Accountabilities

Operations

• Responsible for the day-today management of hotel operations
• Provide back up for the Duty & Night Manager's shift.
• Manage the functioning of all employees, faculties, sales and costs, to ensure maximum departmental profit Is achieved.
• Be totally knowledgeable with regard to current room rates and yield management strategies.
• Through close liaising with the EVT team plus the Hotels Reservations and/or Operations Manager derive Innovative yield strategies to ensure that average rate and occupancy Is maximised.
• Promote and encourage new revenue generating initiatives and new sales or loyalty concepts to all applicable hotel staff.
• Ensure that occupancy and average rate Is maximised at every opportunity.
• To conduct and/or participate in weekly management meetings and departmental meetings.
• Give assistance to other departments or outlets when required.
• To conduct any other duties as so required and directed.

Communications

• Communicate all guest and client feedback, and if required respond to feedback in a timely manner, with resolutions that achieves guest satisfaction.
• Have a high profile in the Hotel foyer giving special recognition to regular guests and corporate clients.
• Be familiar with VIPs and Group arrivals and departures and ensure that all preparations are ready for them and all appropriate team members are briefed on all special requests and circumstances.
• Review daily arrivals reports for relevant VIP's. Identify any potential new accounts and any rates discrepancies.

Customers

• Ensure all customers, including VIP's and regulars are treated to exceptional service.
• Handle complaints so that it leaves customers satisfied and impressed.
• Provide efficient, friendly and profession service to all guests, leading by example when attending to guest requests.

People and Compliance

• Ensure there is an open communication channel between the departments.
• Be responsive to individual staff needs and inform appropriate manager.
• To actively drive and participate in weekly management meetings.
• Ensure positive efficient and effective inter-departmental relationships, including any interaction is demonstrated within the hotel at all levels.
• Participate in all hotel communication meetings and training sessions when requested.
• Liaise with Manager in matters relating to recruitment and disciplinary procedures.
• Undertake necessary recruitment to select the right candidates from the market, including processing job applications.
• Ensure regular progress update & reviews are conducted for all managers & staff.
• Ensure employee grievances, disciplinary procedures are monitored.
• Ensure that regular on the job training is conducted within each department.
• Maintain goodwill, sense of fairness and an open-door policy towards employees.
• Ensure Work Health and Safety compliance standards are implemented and managed including quarterly WH&S Meetings.
• Ensure that all standards are being adhered to, by training all personnel and monitoring their compliance.
• Monitor applicable laws and regulations. Including health and safety and ensure compliance.

Asset Management

• Manage and maintain the hotel assets in all areas so as to protect their long-term investment value.
• Ensure that the hotel is a safe environment at all times.
• Be fully conversant with regard to all aspects of the hotel's computer system.
• Manage all Hotel equipment to ensure that maximum efficiency is achieved, and guest service Is not affected.
• Participate in conducting weekly inspections and ensure physical facilities are kept in optimal condition by full implementations of preventive maintenance programmes and plan.
• Ensure emergency procedures are practiced and enforced to provide security and safety for guests and colleagues.

Systems and Processes

• Check and respond to emails in a timely fashion.
• To scan on and off for each shift using the Emplive app.
• To apply for annual using required app and log into required app to regularly to access pay slips and update personal details.
• To follow policies and procedures outlined in the EVT Hotels Brand Standards Manual and Departmental Service Standards/Procedures Manuals