We currently have one (1x) Fixed term Full-time Vacancy available for immediate filling for a period of 9 months, with the possibility of extension.

A Pool will also be running for a period of 12 months.

About us

The Western Australian Museum is a vibrant centre of inspiration, learning and enjoyment for everyone. It preserves, documents and shares collections relating to the State’s natural and cultural heritage. It collaborates with people across Western Australia to share the stories and voices of diverse communities. It works alongside national and international organisations, contributing to global research, promoting life-long learning, and developing and hosting world-class exhibitions.

About the role

The role coordinates the daily visitor services operations at the WA Museum Boola Bardip, including high presentation standards of exhibition and Museum areas, tour-guiding, some public programs, admissions, customer service, and public liaison; and ensures safety and security of the public and the Museum Collection.

Supervisory experience of a large team, a strong customer focus with a teamwork emphasis, and a can-do attitude are crucial requirements for this role.

About you

We are looking for a dynamic, self-motivated person who works well in a positive team environment, enjoys a challenge, and wants to make a difference.

The successful applicant will be expected to:

• Supervise a large team including rostering, timesheets, and overseeing the daily allocations of staff.
• Respond to the needs of a large cultural institution including daily operations and other events, as required.
• Have excellent customer service skills in dealing with the public, educational institutions, and VIP visitors, with a passion and understanding of what makes a great visitor experience.
• Coach and mentor the team to provide the best visitor experience.
• A good knowledge of the arts and cultural sector is an advantage.

How to apply

Please ensure that you review the attached Job Description Form (JDF) for further information about the work-related requirements (Selection Criteria) of this position. This information will assist you with the preparation of your application.

We require you to submit:

• A current comprehensive CV including the contact details of two referees.
• A statement of no more than 2 x A4 pages addressing the following essential work-related requirements. Please provide relevant examples to support your claims:

1. Demonstrated understanding of the importance of good customer service and the ability to engage with visitors and staff in a friendly and professional manner.
2. Demonstrated experience in team supervision and team leadership skills.
3. Demonstrated high level of problem solving, organisational, and time management skills, and use of a range of computer applications.

**Note that the remaining work-related requirements (see JDF) will be assessed at a later stage in the recruitment process.

Please ensure that you allow sufficient time to submit your application, as late applications will not be accepted.

To view the full advertisement and submit your application, please visit the JobsWA website at https://search.jobs.wa.gov.au and insert the position number (14681) at the 'Keyword search' field. Note that emailed applications will not be accepted.

If you experience technical difficulties applying online, please contact the RAMS Helpdesk on 1300 733 056, in the first instance. For information about the process, please contact Human Resources on email, [email protected]

Further Information

If you would like further information on this opportunity please contact, Richard Williamson, Operations Manager, on 0434854796, or via email on [email protected]

Eligibility to Apply

• To be eligible for appointment, applicants must have a valid Work Visa (for fixed term appointments), or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments) at the time of application.
• A current (within six (6) months) National Police Clearance Certificate will be required prior to commencement of employment, as per the Department’s Police Record Screening Policy.
• A Working with Children Check will also be required for this role.

Pool Recruitment

This Pool will be open for a period of 12 months from the day after the breach of standard claim period closes. Permanent, fixed term, full time and part time appointments may be offered as vacancies arise; however, an appointment is not guaranteed.

Applicants found suitable in this Pool, may be considered for subsequent, similar vacancies with the WA Museum and the Department of Local Government, Sport and Cultural Industries (DLGSC) for the duration of the Pool.

Equity and Diversity

The WA Museum is an equal opportunity employer and is committed to creating an equitable and diverse working environment and providing opportunities for Aboriginal and Torres Strait Islander people, people with disabilities, people from culturally- diverse backgrounds, and young people. The Museum values the importance of a work environment which is representative of the wider community, and which supports a variety of perspectives.

Accessibility: If you have any communication or access needs that require adjustments to allow you to fully participate in the application and interview process, please contact the National Relay Service on the following numbers:

• TTY/Voice calls - 133 677
• Speak & Listen - 1300 555 727
• SMS Relay – 0423 677 767

If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64.