About the National Film and Sound Archive

The National Film and Sound Archive of Australia (NFSA) is Australia’s audiovisual archive, telling the national story by collecting, preserving and sharing audiovisual media, the cultural experience platforms of our time. The collection itself dates to 1935, making it one of the world’s oldest audiovisual collections. It is also one of the country’s most used cultural collections, with around 125 million views of collection content each year. The NFSA is in a period of significant change. Following increased Government investment, the institution is in a process of digital transformation, establishing the NFSA as Australia’s most dynamic and valued cultural organisation. We are rebuilding our curatorial workforce and developing the NFSA’s capacity to digitise our collection at scale – to preserve it for the future, to make sure it can be discovered, and to share it with all Australians.

We continue to work on developing a stable, secure and future-proof workforce across our four physical sites based in Canberra and Mitchell in the ACT as well as in Sydney and Melbourne.

We are also undergoing a program of business improvement for many of our corporate systems to improve efficiency and reduce manual handling.

We are an ambitious organisation, and we aim to be an employer of choice within the Galleries, Libraries, Archives and Museums (GLAM) sector, providing exciting and challenging work, as well as favourable employment conditions and unique development opportunities for our staff.

The Opportunity

The Visitor Services & Events Coordinator will play a key role in coordinating the Visitor Services team and internal corporate events to support visitor experience, audience development, stakeholder engagement and section culture. This includes ensuring a high-quality service experience for visitors and internal customers at all touchpoints.

The Visitor Services team comprises approximately 30 casual staff, including Duty Managers and Visitor Services Officers (VSOs). They provide customer service 363 days per year at Reception, all front of house public spaces, venue hires, public programs, visitor experiences and internal corporate events.

The Visitor Services & Events Coordinator is responsible for proactively shaping the customer service model, building team skills and capability, and ensuring all activities are serviced appropriately. The Co-ordinator also manages the APS 3 Program and Place Administrator. This role provides administrative support to teams across the section.

The Visitor Services & Events Coordinator reports directly to the Manager Public Programs and Visitor Experience. The role requires initiative and a solutions-focused approach to customer services. The position involves proactive communication and the providing of operational advice and feedback to all teams that operate in public spaces.

A full job description is available at: www.nfsa.elmogov.com.au/careers/nfsa/job/view/484

Note: Applications for this role must be submitted via the NFSA recruitment portal (website above). Applications submitted to the SEEK website will NOT be considered.

Applications close at 11:59pm AEST on Wednesday 16 April 2025.