The Robina Pavilion is one of the premier food and beverage venues on the Gold Coast. Recently voted “Best Pub on the Gold Coast”, it is the pre-eminent dining, entertainment, functions and gaming venue within Robina and the surrounding suburbs.

Currently the venue boasts a 180 seat Restaurant, Lounge and Sport's bars, 40 gaming machines, Liquor Barn and Drive Thru, a beautiful lakeside area ideal for functions & events, plus an outdoor deck all overlooking the water. All up our capacity tips the scales at 800 guests

We are looking for a Duty Manager to add to our current team. A Duty Manager is responsible for the daily operations of the venue; ensuring superior levels of service are being met at all times. This includes effectively allocating work to and supervising employees in all frontline areas of the Pavilion, as well as maintaining and complying with all safety, stock and equipment procedures.

These roles is integral to the success of our Organisation. Key duties and responsibilities include, but are not limited to:

• Staff management;
• Patron management;
• Overseeing implementation of RSA and RCG practices;
• Customer enquiries and/or complaints;
• An understanding and proven use of a rostering system and POS/Stock system
• Enforcing and advocating tavern Policies and Procedures; and
• Being a positive team-focused individual who leads by example.

Our successful candidate will demonstrate:

• At least 3 years' experience in relevant frontline supervisory role;
• Experience in effectively managing staff/leading a team;
• RMLV and Approved Managers License
• Current RSA, RCG + TAB Qualifications;
• Sound knowledge of Hotel industry and hospitality trends more generally;
• Positive, pro-active and motivated individual able to effectively lead a team of 60 employees; and
• Ability to multitask and work under pressure effectively throughout busy trading times.

Please note: This role will involve day and night shifts, some 4am finishes, weekends and public holidays. Must be available to work any of these shifts.

This is an exciting, on-going, and rewarding role. As we are a very busy and fast paced operation we require someone who has the ability and the skills to handle an array of situations that may arise, while remaining calm and achieving high service standards. Working on a rotating roster. Permanent full-time engagement. Remuneration commensurate with skills and experience. Apply today to secure an interview, and to discuss your future with Robina Pavilion.

Please Note: Only short listed candidates will be contacted. Previous applicants need not apply. We thank you for your interest.