Our client is seeking Duty Managers to take on permanent full-time roles based based in Cairns Queensland.

As a Duty Manager, you will be responsible for ensuring that day-to-day hotel/venue operations run efficiently, from staffing to customer/guest service, including, but not limited to -

• Team management directing and overseeing front and back of house, staff/rosters, ensure the maintaining of inventories of stock/supplies, stocktaking and re-stocking across all sections of the business, security, F&B, functions (conference/banquet), gaming, cellaring, etc.
• Organising and allocating shifts appropriately for employees ensuring a positive work environment is maintained.
• Promoting the hotel/restaurant name and brand in the local community through word-of-mouth and restaurant events.
• Maintaining operational costs and expenses & liaising with the owners, head-chef and other stakeholders.
• Regularly reviewing product quality and standards.
• Assist in training staff and ensure that company policies, procedures and values are met by all employees.
• Ensuring compliance with sanitation and safety regulations.
• Ensuring health and safety standards are being adhered to across all sections of the venue and enforcing/educating staff where required. Ensuring compliant work practices whether it be under OH&S, Liquor Licensing, etc.
• Reporting and Documentation maintaining accurate records of operations, incidents, and performance metrics.
• Appraising employee performance and providing constructive feedback where necessary to improve workplace productivity.
• Engaging with customers regarding concerns, complaints and other queries in a professional manner.
• Resolve conflicts (whether involving customers, guests and/or staff).

To be successful in this role, you will need -

• Hold industry-specific certifications such as Leadership and Management Training.
• At least 1 years of prior experience in customer service, operations, team management, or duty management within a similar field.
• Have a strong understanding of food & beverage, functions, hotel and venue operations including directing/overseeing front of house, security, accommodation, conference/banquet activities, gaming, etc.
• Having a cert IV in hospitality or relevant qualifications in, management skills (qualifications in hospitality management- marketing, or events management (will he highly regarded)
• Have a strong focus on effective and efficient customer service.
• Be punctual, a strong leader, and an organised individual.
• Be able and willing to work effectively as a team to achieve goals.
• Have access to reliable transport.

Please APPLY if you have an interest and believe that you have the relevant qualifications and experience to take on this position.

The salary is negotiable from $70 -$80K +Super depending on experience. Please apply through site or Email ian.long@argworkforce.com to forward your CV or any enquiries you have about the role.