The Robin Hood Hotel is seeking a hands on Assistant Manager or Duty Manager to join our busy hotel located in central Ballarat.

We offer our guests a large family bistro space, gaming room, TAB & function space. The Venue is in the process of undergoing exciting renovations for a new look hotel and with that require a new Duty Manager to assist our current Management team.

Reporting to the Venue Manager, you will have a proven operational knowledge of the day to day operations of Gaming, TAB and Food & Beverage - both Back of house & Front of House - With a minimum of 2 years management experience. The ideal candidate will have a strong customer service focus who can deliver high customer expectations. You will also be a capable leader who knows how to get the best from our staff base and building trusted relationships and mutual respect with your team mates.

About the role:

Reporting to the Venue Manager you will assist in the daily operations of the hotel including:

• Manager on duty for the venue including day to day operations;
• Be willing to go the extra mile to help drive customer satisfaction and maintain high levels of customer service;
• Assisting and development staff whilst maintaining a positive working culture within the venue;
• Ensuring hotel polices and systems are maintained;
• Ability to work flexible hours including weekends and public holidays;

Ideally you will have:

• A career minded outlook with strong leadership skills;
• Previous experience in a management or senior role, with the ability to run a team;
• Confidence in working within a fast-paced, high volume environment whilst providing excellent customer service;
• Strong food and beverage knowledge;
• RSA, TAB is preferable; Gaming licence is essential .

What the Hotel offers you:

• A wide range of options as to what will work for you – whether that be full time or part time. Casual is even negotiable for the right person.
• The opportunity to build on your skills with great training
• Competitive salary / hourly rate
• The opportunity for career progression within the group
• Great team environment.

If this sounds like your kind of role, we’d love to hear from you!

Applicants must have the unrestricted ability to live and work in Australia on a permanent basis.