Who we are:

iRealty is a leading marketing platform that leverages AI technology to enhance real estate marketing. Our innovative software empowers agents to create and optimise Email, Social Media, and SMS campaigns, using data-driven insights to nurture contacts, deliver highly targeted messaging, and maximise engagement.

As an Australian-owned and operated company, we have been at the forefront of real estate email marketing for over 20 years. While we have a strong foundation, we continue to push boundaries with cutting-edge technology to help our clients achieve greater success in less time.

It’s an exciting time to join our team and help bring this game-changing solution to the industry!

Role Description:

As a Support Specialist at iRealty, you will be the first point of contact for our clients, offering expert guidance on system navigation and troubleshooting. You will play a crucial role in ensuring a seamless experience for our clients by identifying their needs and providing customised solutions.

If you are passionate about technology, customer communication, and making a tangible impact, this is your opportunity to join an innovative and forward-thinking company!

In this role, you will:

• Become an expert in our software platform.
• Use your communication skills to engage with incoming and outgoing customer queries via phone and email, identify their needs and provide support.
• Respond to Support requests, investigate queries and escalate level 2 technical issues to the dev team.
• Assist with client set up
• Be part of enhancing our learning center
• Work closely with our Account Manager
  

The Successful Applicant requires:

• Equipped with strong verbal and written communication skills, with great attention to detail and accuracy.
• Attention to detail on your written work including spelling and grammar.
• Confident and professional manner.
• Eager to learn new skills and open to receiving feedback from your manager and team
• Organisation and time management skills.

Good communication is key for this role, you must be confident speaking with clients on the phone and in person. Knowledge of real estate office workings would be advantageous but is not essential. We can teach you the required skills, but you need to love working with people in an efficient manner.

What you can expect from us:

We provide a welcoming, positive environment with opportunities to develop a variety of valuable skills. You will receive ongoing training and support in the role. Our team is close, supportive, and always willing to lend a hand.

Once the work is done our office is quite relaxed, with a darts room (if you are into that), birthday lunches and awards. We celebrate the little wins.

This is a great role to apply or learn a broad range of skills that will help start or grow a rewarding career.

Our office is within walking distance (8 mins) from the train station and a 2 min drive from Nundah Village. Parking is available.

How to apply:

Please submit your resume and a brief cover letter addressed to Pia through Seek - I don’t need to know your life story, that's what your resume is for, just a sentence about why you want a new job. Due to the high number of applicants only those successful will be contacted for an interview.