A fantastic opportunity exists for a highly motivated individual to join our friendly team at a private ophthalmology practice. Our practice is currently seeking an additional medical receptionist to work 2 to 4 days a week. There will be an opportunity to be a permanent part-time employment for the right candidate.

About Us

Queensland Eye & Retina Specialists (QERS) is a private ophthalmology clinic based in Spring Hill. We are dedicated to provide the premium patient care. QERS is fully equipped with precision instruments and highly trained eye specialists on board. We have a great team culture at QERS.

About the Role

Your role is vital in the delivery of our exceptional patient care. By working closely with our doctors, clinical team and patients, you will provide a high level of administrative support to perpetuate the ultimate experience to our patients and other health professionals.

You will be welcoming, courteous, friendly and professional with patients and team members, while handling administrative tasks and phone calls.

Your primary task will be the following, but not limited to

• Meet and greet our patients in a friendly and professional manners
• Manage incoming and outgoing phone calls
• Electronic referral management (Oculo, Medical Object, Emails, Digital faxes)
• Correspondence management
• Patient account management including DVA, Medicare, Workcover and Eclipse processing
• Manage patient bookings
• Prepare quotations
• Surgery bookings
• Billing and accounts
• Liaising with various health professionals
• Assisting patients with enquiries
• Sending correspondence letters
• Offering refreshments to patients

You will be rostered 15-30 hours per week (negotiable) between Monday to Friday 7:30am to 5:30pm.

About You

We are seeking for a highly motivated individual who has the following ability

• Warm and affable demeanour
• Excellent customer service skill
• Warm and articulate phone manner
• Passion to deliver excellent care
• Willingness to learn and to improve
• Attention to detail with a focus on accuracy
• Multitask and prioritise
• Great presentation
• Punctual and reliable

Essential Experience Required

• Commitment to start a career in the medical field
• Ability to work within a fast-paced environment and deliver results with a cheerful and calm demeanour
• Demonstrated ability to work within a team and independently
• Experience with Microsoft office
• Excellent communication and interpersonal skills
• Experience in billing and receipting and general money handling

Preferred Skills & Knowledge

• Minimum 2 year medical specialist reception/administration experience
• Working knowledge of Medicare and Health funds
• Experience in Ophthalmology practice
• Knowledge of Gentu software or similar medical software
• Knowledge of Eclipse billing
• Knowledge of theatre bookings & surgical IFC’s
• Type speed of minimum 50 wpm & 90% accuracy
• Proficient use of medical terminology

If you're interested in applying for the position, please send your resume to Emi Yokoya [[email protected]] along with a cover letter describing how you are meeting the criteria and indicating which days you are available to work.

We appreciate your consideration of QERS as your potential workplace. Due to the high volume of applications we receive, only shortlisted candidates will be contacted.